You can book online using our Holiday Finder to pick your ideal holiday. Alternatively, you can call our Reservations Team on 08448 11 11 26. We are open from 8.00am to 8.00pm Monday to Friday, 9.00am to 5.30pm Saturday and 9.00am to 5.00pm Sunday.

It could be that the holiday you were looking for has sold out. You can either search for alternative holidays, or you can call our Reservations Team on 08448 11 11 26 and ask to be placed on the waiting list, so if any extra places are made available we can contact you to let you know.

Many other coach companies use multiple drivers and feeder coaches to get their customers to their final destination, usually resulting in a longer journey or the need to change coaches. Our aim is to give you the same seat on the same coach. Please note that a change of coach may be required on our Continental holidays

In order to make the journey for all of our passengers as efficient as possible, we are not able to pick up from your home. We do offer hundreds of local pickup points across the UK, and our office staff will assist if you need help finding exactly where yours is located.

Your pickup time will be confirmed in writing no later than 21 days before you travel, once the route has been finalised. Please note that due to tidal restrictions and sailing schedules, tours to Ireland, the Channel Islands and Continental Europe may depart very early in the morning or late on the night before. Please call if you would like an estimated pickup time.

If you would like to be guaranteed a seat at the front of the coach then we can do so for an additional charge of £10 per person or £20 per person for Continental holidays. The second row of seats is reserved for passengers who require the use of a wheelchair or scooter, or otherwise have limited mobility. All other seats are allocated on a non-guaranteed basis, though if you have any requests for where you would like to sit then please let us know and we will do our best to fulfil any requests.

It is a condition of booking with us that you have travel insurance. If you do not currently have a travel insurance policy, we offer our special Home4Sure Cover from only £5.95 per person, or fully comprehensive policies, including cancellation cover, for all of our UK, Ireland and Continental Tours, starting from only £11.95 per person. Please click here for more details or call us if you are not sure and would like more information.

We ask you to bring no more than one medium-sized suitcase per person, and recommend that you bring an additional overnight bag with you on Continental tours. We will provide luggage labels before you travel so that your luggage can be quickly and clearly identified.

Due to limited space in the luggage compartments, we regret that we can only permit two wheelchairs or one wheelchair and a lightweight (15kg or less) mobility scooter per coach. Please note that collapsible walking frames are included in this limitation. You must reserve a space at the time of booking and this will be confirmed in our correspondence to you. We reserve the right to not carry wheelchairs or mobility scooters that are not booked in advance.

We are only able to guarantee that there will be toilets on our Continental tours. We will not be able to confirm whether or not coaches for our UK tours will have a toilet. We will make regular comfort stops wherever possible.

We will pass any reasonable request you make to the hotel or holiday village before you travel. Please note that we are not able to guarantee that your request will be honoured, and we are not always able to advise you whether or not your special request will be met.

Many of the hotels we use charge a supplement for single rooms – some up to £20 a night. In order to keep costs down for as many passengers as possible, we charge a small single supplement on all of our tours to balance out the price to a fairer, lower price for all single passengers.

A full British passport is required for all trips to Continental Europe, including any excursions to Europe included in a UK tour (e.g. The free trip to Bruges included in many of our Folkestone holidays). For holidays to Ireland, the Isle of Man or the Channel Islands, you are required to bring valid photo ID (such as a driver’s licence, passport or bus pass).

We regret that passengers may not smoke or consume alcohol while on the coach. We reserve the right to ask passengers to leave the holiday should they passenger disregard this restriction and therefore cause inconvenience or distress to others.

We accept payment online by credit and debit cards although please note that there is a 2% charge incurred for credit card payments. If you would like to book but are not able to pay by card, please call our Reservations Team on 08448 11 11 26 and we can discuss alternative payment.

A deposit is due at the time of booking for all of our holidays - £25 per person for UK tours, £50 per person for Ireland and Continental tours and £75 for National Trust Breaks and RSPB Breaks. The remaining balance will be due within 7 days of receipt of your final confirmation letter, which will arrive no later than 21 days prior to your holiday.

Please note that for our ‘Late Deal’ holidays, the full balance is payable at the time of booking.

Your holiday can be cancelled by contacting our Reservations Team on 08448 11 11 26 at any time prior to your departure. You may be charged a cancellation charge, full details can be found in our Terms and Conditions.

If you have any complaints during the holiday, please inform your driver or the hotel staff and they will do their utmost to immediately resolve any issues you have. If you would like to make a complaint upon returning from your holiday, please email us, or write to us at:

Customer Services
JustGoHolidays.com
Pate Court
North Place
Cheltenham
GL50 4DY

Call our Reservations Team on 08448 11 11 26 or email us. Our office is open from 8am to 8pm Monday to Friday, 9am to 5:30pm Saturday and 9am to 5pm Sunday.