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Contact Us

If you would like to talk, meet or work with us, please get in touch

Just Go! Holidays
Festival House
Jessop Avenue
Cheltenham
GL50 3SH

tel: 08432 244 222

Email: Use the 'Contact Us' Page

Holiday Insurance

At Just Go! Holidays we are committed to ensuring you are taken care of every step of the way, from the day you book, through to the last day of your holiday. Occasionally passengers fall ill or have an accident whilst on holiday preventing them from travelling home with the coach or on the return flight or requiring medical care when abroad. This can have a serious effect on your wallet and so it is company policy that all our customers hold some form of travel insurance, not necessarily the Just Go! Holidays policy option, when they join one of our tours.

A holiday insurance scheme is available for all passengers travelling on our holidays arranged with ETI – International Travel Protection (ERV), the UK branch of Europäische Reiseverscherung AG, who are Licensed by the Bundesanstalt für Finanzdienstleistungsaufsicht (BAFIN – www.bafin.de) and approved by the Financial Conduct Authority (FCA – www.fca.org.uk) to undertake insurance business in the UK. Should you wish to take advantage of our holiday insurance please include the appropriate premium when booking your holiday.

Single Trip Premiums

Duration UK Europe, CI, IOM & Eire Rest of the World
Up to 65 66 to 70 Up to 75
2-3 Days £18 £33.50 n/a n/a n/a
4-5 Days £20 £38.50 n/a n/a n/a
6-10 Days £23 £43.50 n/a n/a n/a
11-31 Days £26 £63.50 n/a n/a n/a
Worldwide only up to 15 Days n/a n/a n/a n/a £135

Do you go on more than one holiday a year?

If so, we are able to offer you an annual insurance policy covering you for 12 months of unlimited travel within the UK, Europe or the Rest of the World, depending on which premium best suits your needs. Subject to terms and conditions this policy covers an unlimited number of holidays taken with any travel provider and is not just restricted to holidays with Just Go! Holidays. Please note that cover is only available for the whole duration of a booked trip to a maximum of 31 consecutive days. To find out what the policy covers, please see the summary of benefits table.

Annual multi-trip premiums

Age Banding UK IOM, CI & Europe Rest of the World
18 to 64 years £49 £85 £95
65 to 69 years £54 £89 £135
70 to 74 years £67 £105 n/a
75 to 80 years £85 £145 n/a

Single and annual multi-trip premiums are inclusive of 20% insurance Premium Tax.

Demands and needs

This insurance policy will suit the Demands and Needs of an individual or group (where applicable) who have no excluded pre-existing medical conditions, are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen events detailed in the cover section below. Subject to the terms, conditions and maximum specified claim limits.

Important

We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.

We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from Intana Global. The following is a brief summary of the cover available. Full details of the cover, conditions and exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before booking should you wish to examine this in advance.

Section of Cover Maximum Sums Insured and / or Benefits Per Person Maximum Excess Per Person
Cancellation £7,500
  • £15 Loss of Deposit
  • £10 holidays up to 3 days / £60 holidays over 3 days / £250 trips over 3 days costing between £5,001 and £7,500 Cancellation
Delayed Departure
  • £60 Delayed Travel
  • £7,500 Northern Ireland,
  • Isles of Scilly, IOM, CI & Europe Holiday Abandonment
  • Nil Delayed Travel
  • £10 holidays up to 3 days / £60 holidays over 3 days / £250 trips over 3 days costing between £5,001 and £7,500 Holiday Abandonment
Missed Departure
  • £100 England, Scotland & Wales
  • £300 Northern Ireland, Isle of Man, Channel Islands & Europe
  • £600 Worldwide
Nil
Personal Accident £15,000 (subject to age) Nil
Medical & Other Expenses (including Curtailment) £5,000,000
  • £60 UK / £85 Europe Medical Expenses
  • £10 holidays up to 3 days / £60 holidays over 3 days / £250 trips over 3 days costing between £5,001 and £7,500 Curtailment
Hospital Benefit (including Confinement to Cabin) £100 UK / £450 Non-UK Nil
Baggage & Personal Money £1,500 Baggage / £200 Personal Money / £100 Delayed Baggage
  • Nil Delayed Baggage
  • £60 Baggage & Personal Money
Loss of Passport and / or Visa £200 Nil
Personal Liability £2,000,000 Nil
Legal Expenses £25,000 Nil

Significant Exclusions

Residency

If you or anyone else named on this policy has not been a resident in the UK for the past 6 months this policy cannot cover you.

Pre-Existing Medical Conditions

You must be able to comply with the following conditions to have the full protection of your policy. If you do not comply we may refuse to deal with any relevant claim or reduce the amount of any relevant claim payment. If you are travelling within the United Kingdom, Republic of Ireland, Channel Islands and the Isle of Man you are not required to declare your medical conditions. However, to be covered for any medical conditions you have or have had, you must be able to answer YES to all of the questions 1. to 5. a) and b) below:

  1. You are not aware of any reason why the trip could be cancelled or cut short.
  2. You are not travelling:
    a) against the advise of a medical practitioner
    b) for the purpose of obtaining medical treatment, or
    c) if you have been given a terminal prognosis.
  3. You are not receiving or awaiting treatment for any bodily injury, illness or disease as a hospital day case or in-patient.
  4. If you are on medication at the time of travel your medical condition is stable and well controlled.
  5. If you suffer from stress, anxiety, depression or any other mental or nervous disorder, it must have been investigated and diagnosed as such by either:
    a) a registered mental health professional if you are under the care of a Community Mental Health Team, or
    b) a consultant specialising in the relevant field who has confirmed in writing (at your cost) that you are fit enough to take this trip.

If you are travelling outside of the United Kingdom, Republic of Ireland, Channel Islands and the Isle of Man you must telephone the Towergate Medical Line on 0344 892 1698 if anyone to be covered by this policy, or any person upon whose health the trip depends:

  1. Has any medical condition which falls into any of the following categories which you have, or have had and for which you:
    a) have received, or are waiting to receive, treatment (including surgery, tests or investigations) or
    b) are taking or have been taking prescribed drugs or medication within the last 5 years:
    • Respiratory condition (any condition relating to the lungs or breathing)
    • Cardiovascular condition (any condition relating to the heart, arteries, veins or blood pressure)
    • Stroke
    • Crohn’s disease
    • Epilepsy
    • Any cancer or malignant condition
    • High cholesterol
    • Diabetes

2. Has or has had any other medical condition for which you have been prescribed drugs or medication or for which you have received, or are waiting to receive, treatment (including surgery, tests or investigations) within the last 2 years.

Medi-Screen’s office hours are 9am to 5pm Monday to Friday excluding Bank Holidays.

PLEASE NOTE: You must also notify Medi-Screen immediately of any changes in medical circumstances arising between the date the policy is issued and the time of departure for the trip. You may have to pay an additional premium to cover your medical conditions. This applies to all destinations. In addition to the above the policy also contains the following main exclusions:

  • Any existing medical conditions unless they have been declared to (where appropriate) and accepted by the insurer.
  • Your participation in any organised sports, winter sports or dangerous activities unless they have been declared to and accepted by the Insurer.
  • Suicide or the wilful exposure to exceptional personal risk.
  • Travel against the advice of the carrier, any other public transport provider, the Foreign Office or the World Health Organisation.
  • Motorcycle travel during the insured trip where the engine size exceeds 125cc.
  • Any manual work or hazardous occupation undertaken during the insured trip.
  • The bankruptcy / liquidation of the tour operator, travel agent or transportation company with whom you have booked your trip.

Examples of these and other conditions and restrictions and what to do if you are unsure about any aspect of an exclusion are contained within your policy information. If after purchasing a policy should you find it does not meet your requirements you have 14 days from the date of issue, or prior to travel (whichever is sooner) to cancel the policy. Just Go Holidays Limited is an Appointed Representative of ITC Compliance Limited who are authorised and regulated by the Financial Conduct Authority (their firm reference is 313486) and which is permitted to advise on and arrange general insurance contracts.


Policy Documents

The insurance policy documents are below and can be downloaded in PDF format. If you cannot open these files you may need to install Adobe PDF Reader.

Please be careful when viewing the polices below and ensure you are reading the policy that you have purchased or considering purchasing. Please contact Just Go Holidays if in any doubt.

If you purchased your insurance policy ON OR AFTER 1st December 2016 please refer to the following documents:

 Main Scheme Policy

 Annual Insurance Policy

 Status Disclosure Information


If you purchased your insurance policy BEFORE 1st December 2016 please refer to the following documents:

 Main Scheme Policy

 Annual Insurance Policy

 Status Disclosure Information



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