You can book online using our easy-to-use search bar on the homepage to find your ideal holiday. Alternatively, you can call our Reservations Team on 0333 234 2010. We are open from 9.00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 10.00am to 4.00pm Sunday.

The deposit payable at the time of booking is £125 per person. If you don’t wish to pay the full balance in one go; the remaining payment is due 6 weeks before departure.

You can make payments against your balance anytime between making the booking and the balance due date. If you are booking online you can pay your remaining balance by logging into your account. You will need to log in using the email address and password you set up during the payment process.

We accept payment online by Mastercard, Visa, Visa Debit and Maestro. If you would like to book but are not able to pay by card, please contact us here

Your holiday can be cancelled by contacting us here

It is standard practice in the hotel trade to charge for single occupancy of a room as the cost of providing heating, lighting and cleaning etc, is the same regardless of the number of people occupying it.

Yes, your full itinerary will be posted approximately four weeks prior to departure, along with your final confirmation documents.

The maximum capacity we operate on any one coach is 53 but in most cases there will be no more than 30 to 40 travellers in the group.

Most pickups are between 7.30am and 11am, although this will vary depending on the distances covered. The routes are finalised four weeks prior to departure, and our journeys are planned carefully to ensure that you get to the hotel in good time for your evening meal.

On the way home we depart after breakfast and, if there is no en-route excursion, usually return to your drop-off point in the mid to late afternoon. Your driver will be able to provide more specific information.

All available pickup points are shown for each tour. Please note however, that pickup points are dependent on Just Go! Holidays receiving minimum bookings from those locations. On occasions it may be necessary to move your requested pickup point after booking to ensure that your holiday can still operate. You will be notified of any change to your pickup with your final confirmation.

Not always, sometimes we utilise smaller transfer vehicles to operate some pickups; these vehicles will transfer you to join the main tour coach. We do this in order to offer a wide range of pickup points and to keep overall journey times for the tour coach to a minimum. Please note: If you have booked front seats, these only apply once you join the main tour coach.

As the makes and models of our coaches vary, we are unable to guarantee the position of coach seats at the time of booking. You will be provided with a seat number in your Final Confirmation documents. If you would prefer the front row seats, these can be reserved for an additional fee of £15 per person, depending on availability.

Yes, we aim to provide an executive coach with onboard WC for all English Heritage, Historic Houses and Just Go! Heritage breaks, subject to extenuating circumstances.

For coach holidays, one medium-sized suitcase per person weighing no more than 18 kilograms plus one item of hand luggage.

As with all personal items, it is your responsibility to ensure your suitcase is on board the coach. Please make sure you see the driver place your luggage into the coach and on the way home carefully check you collect the correct luggage from the driver at your drop off point. We cannot accept responsibility for misplaced or damaged luggage and, whilst we will assist you with the recovery of any lost suitcase, this will be upon receipt of the courier costs.

For those making their own way to the hotel by car, the vast majority of hotels offer free parking. Please ask for details on hotels where car parking charges apply. Please be aware that at some hotels parking can be limited and is not guaranteed. You should aim to arrive at the hotel no earlier than 3pm. Where any en-route excursions take place on the first or last day of the tour, you will be expected to travel to these in your own car.

These breaks offer a varied level of activity and participants can take on as much or as little as they wish. The minimum requirement is that you are able to climb the steps onto a coach unaided and, to keep with the pace of the tour, we recommend you are comfortable to stroll for 20–30 minutes at any one time. Most properties offer a good level of access, but due to their historic nature there may be some upstairs sections without lift access, or gardens with limited walkways. Please refer to the property websites for specific access information.

Most hotels featured on our heritage tours offer lift access, but if this is a firm requirement please check with our reservations staff at the time of booking.

Any physical condition which may necessitate special requirements (for example, the need of a wheelchair) must be reported at the time of your reservation, and we advise that you bring a companion with you if you need assistance. Coach space and weight restrictions limit the number of walking aids that we can accept on each break therefore you must pre-book a space when you book your break and confirmation of this will be on our correspondence to you. Please be aware that the hire of scooters or wheelchairs at properties visited must be organised in advance.

Yes we believe as you are travelling with like-minded people you will likely find them interesting and congenial company. Therefore dinners at the hotel will be at a specific time each evening with tables set out in 4’s, 6’s and 8’s, so you may share the day’s experiences together. Menus will be set but with three choices for each of the three courses.

Passengers are requested to inform us of any food allergies/requests at the time of booking and we will attempt to accommodate them, however special arrangements cannot be guaranteed. Passengers who are coeliac or follow a gluten-free diet are advised to contact the hotel before arrival to check if the diet is catered for. Some customers take their own bread for breakfasts. Customers with severe food allergies or dietary requirements are advised to make appropriate arrangements with the hotel prior to commencing their tour and speak to the hotel staff on arrival.

We will do our best to help but we cannot guarantee that this will be fulfilled. If your request is imperative to your enjoyment of the holiday, please inform one of the members of our reservations staff at the time of booking. All special requests are subject to availability and general confirmation that a request has been noted or passed to the supplier is not confirmation that your request will be met.

Visiting times are based on the recommendation of property staff, and we aim to allow ample time to explore and take refreshment.

Please note that journeys on certain railways may not always be steam hauled, even when pictured in this brochure as being so. Diesel locomotive trains are sometimes in use on certain journeys over which, regrettably, we have no control.

Our brochures and itineraries are put together sometimes over a year in advance therefore, unfortunately, things may change before the tour takes place and some excursions may be swapped from one day to another.

Yes, in the UK, Ireland and the Channel Islands however, this facility is unfortunately very rarely available in European hotels.

It is a condition of booking a holiday with us that you take out a travel insurance policy that includes sufficient medical cover for your needs as well as personal injury and repatriation cover to get you home should you not be fit to return as scheduled on our itinerary. Unfortunately, we cannot be liable for your repatriation costs in these circumstances. Should you decide not to purchase travel insurance that we offer, we will ask you to sign an indemnity document to confirm.

It is imperative that if you are unhappy about any aspect of your holiday, you raise the matter IMMEDIATELY with the coach driver, tour manager or accommodation provider. If you fail to do this and deny us the opportunity to rectify the matter at the time, we shall not accept any responsibility retrospectively. If the matter cannot be resolved immediately, it is a condition that you write to us, quoting your booking reference, with the details of your complaint so that we may commence an investigation.