About us

Contact Us

If you would like to talk, meet or work with us, please get in touch

Just Go! Holidays
Festival House
Jessop Avenue
Cheltenham
GL50 3SH

tel: 08432 244 222

Email: Use the 'Contact Us' Page

Join the Team

Full time Reservations/Sales Consultants
(No Agents please)


We are one of the UK’s leading tour operators offering exciting and diverse holidays to the UK and continental destinations, looking to recruit an experienced Reservation/Sales Consultant to work as part of our Reservations team, with an immediate start.

Within this varied and busy role, the main duties include the following:

  • Responding to incoming customer phone calls efficiently and professionally
  • Selling holidays to suit customer requirements
  • Logging all customer booking details onto the Company’s computerised booking system
  • Accurately taking customer payments
  • Selling holiday insurance and other related products
  • Providing exceptional service to our customers along with looking for further sales opportunities
  • Completing paperwork to be sent out to customers
  • Processing brochure requests
  • Maintaining up-to-date product and tour knowledge in order to provide excellent customer service
The ideal candidate for this exciting role will have excellent communication and customers services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel/leisure environment is desirable. Training will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Full-time Administration Operations / Reservations Assistant
Competitive Salary
(No Agents please)


We are one of the UK’s leading tour operators offering exciting and diverse holidays to the UK and continental destinations, looking to recruit a full time Administration Assistant to work as part of our Operations team, with an initial period spent within our Reservations’ team.

We are looking for someone ideally with previous travel administration experience for this varied and busy role. The main duties include the following:

  • Assist with the creation of tours onto our in-house reservation system, allocating hotels and inputting all data relevant to each tour
  • Deal efficiently and effectively with requests and emails from internal and external customers
  • Manage administration direct with hotels including room requests, rooming lists, additional bookings, special requests and cancellations
  • Make air bookings, cruise bookings and organising transfers
  • Assist with the ongoing management of information held on all internal systems and documents
  • Manage any transfers from start to finish ensuring all information is correct by updating systems and informing passengers
  • Consolidate any amendments and cancellations to tours and bookings, ensuring these are communicated to correct parties in a prompt and timely manner
  • Assist with Club Class bookings by checking daily reports, updating internal system and booking direct with Chauffeur hire
  • Build and maintain good working relationships with all contacts including hotels, agents and excursion properties
  • Assist in the management of excursions including costings, timings and dates, and create/ distribute driver notes and itineraries
  • Purchase tickets for excursions from the relevant event / tour companies
  • Distribute vouchers and tickets to coach companies via recorded delivery in advance of tours
  • Update and manage automated systems for final numbers, and communicate these to relevant excursion properties
  • Produce and distribute various correspondence including final confirmations
The ideal candidate for this exciting role will be an excellent communicator with strong administration skills with a great attention to detail. Reliable and enthusiastic, we’re looking for someone who is highly organised, able to prioritise their workload in a fast paced environment and can work to deadlines. They must be computer literate, have solid team work skills with a strong work ethic and be confident to use their own initiative.

Although previous experience in travel/ coach holidays would be an advantage, experience in other customer based operational roles within a busy administration environment will be considered. Training in the role will be provided.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Junior IT Support Analyst
(No Agents please)
Full-time (37.5 hours)/ Part-time will be considered


We are one of the UK’s leading tour operators offering exciting and diverse holidays to the UK and continental destinations, looking to recruit a Junior IT Support Analyst to work within our small IT function.

Within this varied and busy role, the main duties include the following:

  • Monitor and resolve IT support helpdesk tickets to the satisfaction of users throughout the Business
  • Undertake System Administration tasks such as password resets as requested
  • Provide accurate and timely business solutions to basic reporting and development requirements from users
  • Provide overall support for software/hardware used by all employees of the Business
  • Keep track of the company’s IT licences
  • Take responsibility for keeping the IT Asset Register up to date
  • Work closely and maintain good relations with a variety of IT partners
  • Actively monitor and react to system performance, make necessary changes and long term recommendations to ensure IT capacity stays ahead of business demand
  • Actively monitor and react to system security performance, make necessary updates and recommendations to ensure Data Integrity and system security is not compromised
  • Contribute to an effective Disaster Recovery plan
  • Provide support for printers in conjunction with third party supplier
  • Understand and support the telecoms system as used by the business.
The ideal candidate for this exciting role will be highly organised, with the ability to prioritise their own workload to ensure they can meet customer demands and manage expectations effectively. A good all round team player, who is approachable with a “can-do attitude”, we’re looking for someone who has previous experience within a similar IT Systems Administrator/ Service Desk environment, with good working knowledge of desktop applications (in particular Microsoft Office, Outlook, internet browsers). They must have excellent Excel skills and ideally some knowledge of Microsoft Operating Systems and Microsoft Exchange, along with some experience of user administration and system monitoring tools and experience in performing hardware and software installation on client systems. Exposure to and/ or interest in working with SQL/PHP would be a distinct advantage.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Sales Support Assistant – Groups / Trade Sales
Full time / Competitive Salary
Cheltenham


Just Go! Holidays is a UK leader in the provision of group tours and holidays carrying in excess of 70,000 passengers annually. With 96% of customers pledging to travel with Just Go! again, citing value for money and customer attentiveness as the main reasons, Just Go! is an exciting brand to work with. Just Go! has built a reputation for delivering relaxing, well managed, easy travel. The company team specialise in bringing local people together on a group tour, helping to build a sense of community and to facilitate making new local friends, working with coach operators and hotels to ensure customers always experience the friendly Just Go! service wherever and whenever they travel. From classic British seaside breaks, to themed events & regional scenic and heritage tours, both in the UK and in Europe, Just Go! customers always receive value for money on our wide-range of tours.

Alongside our direct business, we also sell to Retail and organise private groups. To help support this aspect of our business, working for both our Groups Sales Manager and Head of Trade Sales, we are seeking to recruit a Sales Support Assistant.

This role will help to deliver key elements of the retail sales activity plan and provide administrative support to both the retail agents and the Groups Sales’ team.

We are looking for someone with a flexible attitude, who is highly organised with strong attention to detail. A self-starter who is able to work independently and as part of a team, and has previous experience working in a support role, most likely in a sales or marketing function, specific accountabilities include:

  • To proactively support the Head of Trade Sales & also the Groups Sales Manager (when required), in order to deliver the department sales activity plans in support of annual sales targets.
  • To liaise with the appropriate marketing manager to create & implement trade marketing activity.
  • To manage and implement retail social media marketing.
  • To manage and maintain the travel agent’s database.
  • To provide management information on investment for all marketing campaigns, promotions and offers.
  • To provide office based support for agents and resolve issues as they arise.
  • To report monthly sales figures to all Key Accounts.
  • To manage trade website content across all JGTG brands in association with the Digital Marketing Coordinator.
  • To manage the agent’s brochure stock (via BP ‘Trade Gate).
  • To manage the agent incentive scheme.
  • To manage the Trade Marketing calendar: events, promotions, media events.
  • To support and organise educational trips and trade events.
The ideal candidate will be results orientated, and self-motivated. Ideally they will have experience of working with email and web based marketing techniques, and have knowledge of content management systems. They must have experience of MS Office, particularly Excel; experience or knowledge of analytics’ reporting packages will be a distinct advantage. Strong communication skills, with a creative and challenging mind, this is an exciting opportunity for someone to further their career and to be part of shaping the future of this company.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Hotel and Product Co-ordinator
Full time/ Competitive Salary
Cheltenham


Just Go! Holidays is a UK leader in the provision of group tours and holidays carrying in excess of 70,000 passengers annually. With 96% of customers pledging to travel with Just Go! again, citing value for money and customer attentiveness as the main reasons, Just Go! really is an exciting brand to work with.

Just Go! has built a reputation for delivering relaxing, well managed, easy travel. The company team specialise in bringing local people together on a group tour thus helping to build a sense of community and to facilitate making new local friends, working with coach operators and hotels to ensure customers always experience the friendly Just Go! service wherever and whenever they travel. From classic British seaside breaks, to themed events & regional scenic and heritage tours, both in the UK and in Europe, Just Go! customers always receive value for money on our wide-range of tours.

Due to exciting expansion plans, we are looking to recruit a Hotel and Product Co-ordinator to be based in our friendly and conveniently located office in Cheltenham. Reporting to the Hotel Contracts & Product Manager, this role will assist in negotiating and contracting UK hotel space in line with product plans, along with managing stock allocations, creating UK tour itineraries and managing the finer detail of product delivery in the hotel or touring itinerary. Specific accountabilities include:

  • To maintain the spreadsheets that control requirements and bookings for all UK hotels used.
  • Maintain a good awareness of the internal Tour Manager system to be able to support the Hotel Contracts & Product Manager in his role.
  • To contract group hotel space within timescales advised at the most competitive rates in line with accommodation quality standards and terms of business requirements
  • To ensure hotel contracts are issued, sent and returned from the individual hoteliers worked with.
  • To ensure hotel contracts to/from all of the major hotel chains and supplying agents are received, checked, scanned and returned
  • For London hotels manage the multiple duration room allocation split ensuring unsold rooms are released in line with the contract terms
  • Work in co-operation with the event ticket controller to manage ticket to bed stock alignments
  • Working closely with the Administration Operations’ team, check and fine tune every single UK passenger and driver itineraries pre-departure.
  • Liaise with Reservations on sales’ progress and extra room requirements and finalise arrivals with regard to meal times and menu requirements.
  • Assist the Hotel Contracts & Product Manager with pre-season preparation by collating statistics and sales figures.
  • Conduct regular hotel inspections to ensure quality standards and to check compliance with Health, safety, hygiene and fire regulations as directed
  • Assist the Hotel Contracts & Product Manager with hotel compliance administration
  • Assist with following up and investigating hotel complaints, to ensure high levels of customer service and low complaint levels are maintained
  • Undertake competitor market comparisons on specific projects, as directed by the Hotel Contracts & Product Manager
  • Deal with general day to day correspondence from agents and hoteliers, and any other related administration.
  • Contribute to new product and itinerary ideas.
We are looking for someone who has experience of UK hotels, tourist attractions and geography, with strong negotiation and communication skills (both written and verbal). Highly motivated and a self-starter, the ideal candidate will have strong networking and relationship building skills but must be organised with a concern for accuracy.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Transport Logistics Assistant
Full time/ Competitive Salary
Cheltenham


(Working 5 days in 7 including weekends on rota basis) Just Go! Holidays is a UK leader in the provision of group tours and holidays carrying in excess of 70,000 passengers annually. With 96% of customers pledging to travel with Just Go! again, citing value for money and customer attentiveness as the main reasons, Just Go! is an exciting brand to work with.

Just Go! has built a reputation for delivering relaxing, well managed, easy travel. The company team specialise in bringing local people together on a group tour, helping to build a sense of community and to facilitate making new local friends, working with coach operators and hotels to ensure customers always experience the friendly Just Go! service wherever and whenever they travel. From classic British seaside breaks, to themed events & regional scenic and heritage tours, both in the UK and in Europe, Just Go! customers always receive value for money on our wide-range of tours.

We are looking for someone to join our Transport Logistics department to help support our drivers, coach companies, tour managers and customers with day to day logistical queries as they travel within the UK and continent. The main duties for this busy and varied will include the following:

  • On a daily basis, act as one of the main points of contact for drivers/ coach companies operating tours to ensure they have the necessary information and support to deliver holidays to a consistently high level.
  • Deal efficiently and effectively with incoming telephone calls and emails from external (coach operators, taxi operators, ferry companies, tour managers, hoteliers) as well as internal (Finance, Operations, Administrations, Reservations) customers
  • Assist with the ongoing management of information held on all internal systems (T3 and JNet)
  • Collate and distribute (by email) driver itineraries and customer pick-up lists to all coach / feeder operators prior to tour departure
  • Route and time coach holiday departures
  • Action last minute customer amendments and cancellations by informing relevant stakeholders (coach operators, drivers, feeder operators, port staff, on-call staff, Reservations, hoteliers)
  • Assist in the management of Compliance Records to ensure that all transport suppliers are providing vehicles that are insured, road worthy and fit for purpose
  • Man the after-hours phone on a rota basis (after training)
  • Handle any lost property issues in a timely, efficient and cost effective manner
  • Assist with the ongoing management of the internal ferry database
  • Periodically accompany visits to the key transport providers.
The ideal candidate for this exciting role will be an excellent communicator with strong people skills who has a focus on delivering excellent customer service at all times. We’re looking for someone who is highly organised and able to prioritise their workload. They must be computer literate, have solid team work skills and be confident to use their own initiative. Previous experience of travel and / or coach operating would be an advantage, however experience in other logistic roles will be considered, along with an in-depth knowledge of the geography of the UK. Training in the role will be provided.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Digital Sales Manager
Full time / Competitive Salary
Cheltenham


Just Go! Holidays is a UK leader in the provision of group tours and holidays carrying in excess of 70,000 passengers annually. With 96% of customers pledging to travel with Just Go! again, citing value for money and customer attentiveness as the main reasons, Just Go! is an exciting brand to work with. Just Go! has built a reputation for delivering relaxing, well managed, easy travel. The company team specialise in bringing local people together on a group tour, helping to build a sense of community and to facilitate making new local friends, working with coach operators and hotels to ensure customers always experience the friendly Just Go! service wherever and whenever they travel. From classic British seaside breaks, to themed events & regional scenic and heritage tours, both in the UK and in Europe, Just Go! customers always receive value for money on our wide-range of tours. Alongside the vast array of off-line marketing materials issued to our customer base on a regular basis, we actively use the website, email campaigns along with other activity to ensure a strong digital presence. To help further develop this aspect of our business we are seeking to appoint this new position to help grow the online sales funnel by driving new and incremental sales through each of our brands’ websites.

Reporting to the Sales & Marketing Director, the Digital Sales Manager will design and implement a sales plan that includes building on existing partnerships and devising e-database activities, supported by lead generation advertising and marketing campaigns.

We are looking for someone with solid on-line knowledge and web skills combined with a results orientated self- motivated attitude, to maximise revenue generation and increase web traffic through digital marketing. Specific accountabilities include:

  • To develop a sales activity plan to deliver against annual online sales targets detailed by brand and product categories.
  • To work alongside other members of the marketing team and staff companywide, consider how native, content, partnerships and programmatic marketing techniques can be deployed to best effect.
  • To provide the senior management team with accurate and informative reports supported by detailed and insightful narrative suggesting developmental opportunities.
  • To be fully conversant with database marketing and in the use of customer data segmentation to create responsive customer lists. To have a working knowledge of data protection regulation and how it applies to digital communications.
  • To be responsible for the success of social channels measured by the conversion of followers to active customers.
  • To believe in a test and learn methodology so as to remain at the forefront of new channels and techniques whilst also taking other staff with you on the digital imperative.
  • To ensure holiday stock is available and accessible on-line and that the web developers have clear briefs and timelines on upcoming activities.
  • To identify and communicate all technical website issues to the Digital Marketing Coordinator
  • To create, test and oversee all email marketing campaigns; Track, report and understand the effectiveness of each.
  • To track website performance and, working alongside the Digital Marketing Coordinator plan to improve upon key metrics and compile timely reports to include putting forward recommendations to improve website performance.
The ideal candidate will have proven experience of on-line and web skills, with experience of Google AdWords and Analytics, PPC and SEO best practice. They must also understand content management system functions and be a strong user of Microsoft Excel. Commercially focussed, able to work independently and as part of a team, with a creative and challenging mind, along with being data driven, this is a hugely exciting opportunity for someone to be part of shaping the future of the on-line world of this company.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Web Designer
Full time/ Competitive Salary
Cheltenham


Just Go! Holidays is a UK leader in the provision of group tours and holidays carrying in excess of 70,000 passengers annually. With 96% of customers pledging to travel with Just Go! again, citing value for money and customer attentiveness as the main reasons, Just Go! is an exciting brand to work with.

Just Go! has built a reputation for delivering relaxing, well managed, easy travel. The company team specialise in bringing local people together on a group tour, helping to build a sense of community and to facilitate making new local friends, working with coach operators and hotels to ensure customers always experience the friendly Just Go! service wherever and whenever they travel. From classic British seaside breaks, to themed events & regional scenic and heritage tours, both in the UK and in Europe, Just Go! customers always receive value for money on our wide-range of tours.

Alongside the vast array of off-line marketing materials issued to our customer base on a regular basis, we actively use the website and email campaigns to ensure a strong digital presence. To help maintain this aspect of our business we are seeking to recruit a Web Designer.

Reporting to the Digital Marketing Co-ordinator and alongside our current Web Designer, this role will manage and maintain all aspects of the Company’s websites, including development, uploading and updating content. In addition they will build and help to design the email marketing campaigns for all brands.

We are looking for someone with proven on-line knowledge and web skills, including website structures and layouts and best practice for web design/ coding to maximise current keyword positioning. A self-starter who is able to work independently and as part of a team, specific accountabilities include:

  • To create and maintain web pages and other online updates, producing content that is consistent with brand guidelines and brand values.
  • To design, code, test and release web landing pages and updates for specific campaigns and promotions, using a bespoke content management system and other development tools.
  • To ensure holiday stock is available on-line.
  • To identify and fix any technical website issues.
  • To create, test and send email marketing campaigns; Track, report and understand their effectiveness.
  • To monitor website performance.
  • To compile reports and put forward recommendations to improve website performance.
  • To design and produce digital media assets such as Flash Banners and Graphics.
The ideal candidate will be results orientated, and self-motivated with the ability to hand code and debug in HTML, CSS and JavaScript along with some jQuery and knowledge of best practice email design. They must have experience of using the Adobe Creative Suite, in particular Photoshop and Dreamweaver, use of FTP client and analytics reporting packages, ideally Google Analytics. Good attention to detail together with a creative and challenging mind, this is an exciting opportunity for someone to further their career and to be part of shaping the future of this company.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com