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If you would like to talk, meet or work with us, please get in touch

Just Go! Holidays
Festival House
Jessop Avenue
Cheltenham
GL50 3SH

tel: 08432 244 222

Email: Use the 'Contact Us' Page

Join the Team

Reservations/ Call Centre Manager (Full-time)
Competitive Salary

(No Agents please)


We are one of the UK’s leading tour operators offering exciting and diverse holidays to the UK and continental destinations, including tours to heritage properties in the UK and beyond. We are looking to recruit a Reservations Manager to further the company’s continued success.

This exciting position will play a pivotal role in managing the day to day running of the Reservations’ team and the service provided to our customers through the call centre.

We are looking for someone with a minimum of 3 years’ previous experience in a similar role, with exceptional team management and customer service skills. The right candidate will have solid call centre management experience, along with excellent administrative skills (including the use of Excel) as well as strong commercial awareness. The ability to implement and monitor performance and sales targets are key to ensure high levels of customer service and sales are consistently achieved. Specific accountabilities include:

  • Manage the daily running and co-ordination of the Reservations' Department
  • Set, implement and monitor individual and team performance targets/ standards for speed, efficiency, sales and quality
  • Monitor calls to improve quality, minimise errors and assess performance of the team
  • Coach, train and motivate staff to ensure optimum performance at all times
  • Manage the rota system effectively to ensure staffing levels are sufficient and optimised at all times to manage activity, (to include monitoring overtime/ absences/ work patterns)
  • Work closely with Managers to ensure Reservations’ Department are up-to-date with all areas of the business and any issues that affect the Department are resolved
  • Manage the introduction and implications of new tours/products/ processes within the Reservations’ Department
  • Manage the Waiting List to ensure optimum sales at all times
  • Work closely with Customer Services and where necessary, deal with escalated customer complaints, maintaining a high level of customer service along with strong commercial awareness at all times; attend weekly Quality Control meetings representing Reservations’
  • Ensure customer service standards are set and maintained throughout the Reservations’ team
  • Assist in the recruitment and development of staff
  • Monitor performance against sales/ incentive schemes and taking action as appropriate
  • Record statistics and performance levels of the department and report on key information to the Management team
  • Keep up-to-date with external factors relating to Call Centre management
  • Manage Travel Agents’ bookings effectively.
The ideal candidate must have previous experience of managing staff within a customer service/ sales environment (preferably in a call centre environment). A results orientated individual with a focus on the bottom line, combined with the ability optimise the performance of their staff, this is a hugely exciting opportunity for someone to be part of shaping the future success of this company.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Copywriter (Full-time)
Competitive Salary

(No Agents please)


We are one of the UK’s leading tour operators offering exciting and diverse holidays to the UK and continental destinations, including tours to heritage properties in the UK and beyond. We are looking to recruit a Copywriter to further the company’s continued success.

Reporting to the Marketing Co-ordinator, this exciting new position will play a pivotal role in the production and development of all communication copy for our extensive marketing portfolio.

We are looking for an experienced and innovative Copywriter, who has worked in a similar environment, and is able to write effective sales’ copy. The right candidate will have a creative mind, along with solid proof-reading and editorial skills. Excellent use of MS Word and Excel is essential. Specific accountabilities include:

  • Write interesting, relevant and well researched brochure, online and social media copy appropriate to each product type / customer type
  • For brochure tours, write tour introductions, itinerary copy and hotel descriptions
  • For Direct Mail marketing campaigns, write effective sales copy, including straplines and cover letters, to maximise customer sales
  • Support the in-house designers in order to complete design projects
  • Write interesting, relevant and accurate product and tour copy for the product landing pages on the Just Go! website
  • Check / proof all output from Marketing Studio (including print, online and social media) to ensure accurate and up-to-date
  • Support other areas of the business with copy writing requirements
  • Working with the Studio Leader and Marketing Co-ordinator, ensure brand and copy guidelines are closely adhered to in all marketing copy
  • Work closely with the Product & Operations team, to ensure the accuracy of tour information and timescales are correct and continually up-to-date
  • Maintain close relationships with the Product & Operations team, so that implications of future product ideas / tours are considered and discussed at an early stage
  • Pull together research and ideas from a variety of sources, including internal departments, previous marketing materials and external searches, to ensure all copy is accurate and reflective of the tour / product itinerary
  • Plan and run all social media accounts to ensure posts are updated regularly (ie. daily) and reflect relevant marketing messages
The ideal candidate will ideally have previous experience of writing copy for a range of marketing channels, including direct mail and digital. A results orientated individual with a strong eye for detail, combined with the ability to run social media accounts and a blog, this is a hugely exciting opportunity for someone to be part of shaping the future success of this company.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.