About us

Contact Us

If you would like to talk, meet or work with us, please get in touch

Just Go! Holidays
Festival House
Jessop Avenue
Cheltenham
GL50 3SH

tel: 08432 244 222

Email: Use the 'Contact Us' Page

Join the Team

Full-time Administration Operations / Reservations Assistant
Competitive Salary
(No Agents please)


We are one of the UK’s leading tour operators offering exciting and diverse holidays to the UK and continental destinations, looking to recruit a full time Administration Assistant to work as part of our Operations team, with an initial period spent within our Reservations’ team.

We are looking for someone ideally with previous travel administration experience for this varied and busy role. The main duties include the following:

  • Assist with the creation of tours onto our in-house reservation system, allocating hotels and inputting all data relevant to each tour
  • Deal efficiently and effectively with requests and emails from internal and external customers
  • Manage administration direct with hotels including room requests, rooming lists, additional bookings, special requests and cancellations
  • Make air bookings, cruise bookings and organising transfers
  • Assist with the ongoing management of information held on all internal systems and documents
  • Manage any transfers from start to finish ensuring all information is correct by updating systems and informing passengers
  • Consolidate any amendments and cancellations to tours and bookings, ensuring these are communicated to correct parties in a prompt and timely manner
  • Assist with Club Class bookings by checking daily reports, updating internal system and booking direct with Chauffeur hire
  • Build and maintain good working relationships with all contacts including hotels, agents and excursion properties
  • Assist in the management of excursions including costings, timings and dates, and create/ distribute driver notes and itineraries
  • Purchase tickets for excursions from the relevant event / tour companies
  • Distribute vouchers and tickets to coach companies via recorded delivery in advance of tours
  • Update and manage automated systems for final numbers, and communicate these to relevant excursion properties
  • Produce and distribute various correspondence including final confirmations
The ideal candidate for this exciting role will be an excellent communicator with strong administration skills with a great attention to detail. Reliable and enthusiastic, we’re looking for someone who is highly organised, able to prioritise their workload in a fast paced environment and can work to deadlines. They must be computer literate, have solid team work skills with a strong work ethic and be confident to use their own initiative.

Although previous experience in travel/ coach holidays would be an advantage, experience in other customer based operational roles within a busy administration environment will be considered. Training in the role will be provided.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Part time Business Systems Analyst required
Between 15 and 22.5 hours per week/ flexible
(No Agents please)


We are one of the UK’s leading tour operators offering exciting and diverse holidays to the UK and continental destinations, looking to recruit an experience Business Systems Analyst.

This is a unique position and a great opportunity for someone with a strong background in working with business areas and extensive systems analysis’ experience to work within a growing business across a range of different areas. The main duties will include the following:

  • Working closely with the Senior IT Support and Infrastructure Analyst, monitor work to ensure IT support helpdesk tickets are resolved to the satisfaction of users throughout the Business
  • To work closely with all areas of the business to fully understand requirements of any potential IT development or reporting requests, including impact on other systems/ reporting/ infrastructure and/or processes
  • To liaise between the Business’ areas and the Senior IT Support and Infrastructure Analyst, to ensure timely and accurate delivery of IT development work or reporting requests
  • To liaise between the Business’ areas and the Senior IT Support and Infrastructure Analyst, to facilitate improvements through optimisation of business process, IT solution design and implementation
  • Project manage any development work/ optimisation of business processes from initial analysis stage through to completion and evaluation
  • Ensure documentation for all systems and processes is up-to-date and accurate at all times
  • To ensure licensing for all IT software, hardware and telephony is appropriately licensed and fit for purpose, at all times
  • Working with the Senior IT Support and Infrastructure Analyst ensure the IT Asset Register is kept up to date at all times
  • Actively monitor and react to system security performance, make necessary updates and recommendations to ensure Data Integrity and system security is not compromised
  • Regularly assess and confirm the business is PCI compliant, in line with legislation, and if necessary take remedial action
  • Ensure any IT/ Systems’ related issues associated with the Data Protection Policy are adhered to and report and make recommendations to the Senior Management team on implications or actions required
  • Ensure an effective, up-to-date, robust Disaster Recovery plan in respect of systems, telecoms and infrastructure is in place.
  • Maintain effective relationships with appropriate IT and Telecoms third parties
The ideal candidate for this exciting role will be an excellent communicator who uses their strong people skills to challenge and question business areas, whilst maintaining strong working relations. We’re looking for someone with demonstrable knowledge and experience of project management, and facilitating improvements in process and systems. They must be highly organised with strong attention to detail. With a high level of commercial acumen, they will have had previous experience in a similar role, along with the ability to fully understand the workings of the business in respect of systems, process and infrastructure. They will also ideally have experience of Disaster Recovery, PCI compliance and telecoms.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Full time Customer Services/Reservations Assistant
(Part Time Hours will be considered)
(No Agents please)


We are one of the UK’s leading tour operators offering exciting and diverse holidays to the UK and continental destinations, looking to recruit an experienced Reservation Assistant to work as part of our Reservations team, with an immediate start.

Within this varied and busy role, the main duties include the following:

  • Responding to incoming customer phone calls efficiently and professionally
  • Logging all customer booking details onto the Company’s computerised booking system
  • Accurately taking customer payments
  • Selling holiday insurance and other related products
  • Providing exceptional service to our customers along with looking for further sales opportunities
  • Completing paperwork to be sent out to customers
  • Processing brochure requests
  • Maintaining up-to-date product and tour knowledge in order to provide excellent customer service
The ideal candidate for this exciting role will have excellent communication and customers services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel/leisure environment is desirable. Training will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Call Centre/ Reservations Manager (Full-time)
Competitive Salary

(No Agents please)


We are one of the UK’s leading tour operators offering exciting and diverse holidays to the UK and continental destinations, including tours to heritage properties in the UK and beyond. We are looking to recruit an experienced Call Centre specialist to join the Company in the role of Reservations Manager to further the company’s continued success.

This exciting position will play a pivotal role in managing the day to day running of an experienced reservations’ team and the service provided to our customers through the call centre.

We are looking for someone with between 3 and 5 years’ previous experience in a similar role, with exceptional team management and customer service skills. The right candidate must have solid call centre management experience, along with excellent administrative skills (including the use of Excel) as well as strong commercial awareness. The ability to implement and monitor performance and sales targets are key to ensure high levels of customer service and sales are consistently achieved. Specific accountabilities include:

  • Manage the daily running and co-ordination of the Reservations' Department
  • Set, implement and monitor individual and team performance targets/ standards for speed, efficiency, sales and quality
  • Monitor calls to improve quality, minimise errors and assess performance of the team
  • Coach, train and motivate staff to ensure optimum performance at all times
  • Manage the rota system effectively to ensure staffing levels are sufficient and optimised at all times to manage activity, (to include monitoring overtime/ absences/ work patterns)
  • Work closely with Managers to ensure Reservations’ Department are up-to-date with all areas of the business and any issues that affect the Department are resolved
  • Manage the introduction and implications of new tours/products/ processes within the Reservations’ Department
  • Manage the Waiting List to ensure optimum sales at all times
  • Work closely with Customer Services and where necessary, deal with escalated customer complaints, maintaining a high level of customer service along with strong commercial awareness at all times; attend weekly Quality Control meetings representing Reservations’
  • Ensure customer service standards are set and maintained throughout the Reservations’ team
  • Assist in the recruitment and development of staff
  • Monitor performance against sales/ incentive schemes and taking action as appropriate
  • Record statistics and performance levels of the department and report on key information to the Management team
  • Keep up-to-date with external factors relating to Call Centre management
  • Manage Travel Agents’ bookings effectively.
The ideal candidate must have previous experience of managing staff within a call centre/ customer service/ sales environment. A results orientated individual with a focus on the bottom line, combined with the ability optimise the performance of their staff, this is a hugely exciting opportunity for someone to be part of shaping the future success of this company.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.