Hotel Ratings Explained

There are a confusing variety of organisations who grade hotels in the UK under a set of quality standards. These include UK tourist authorities, the AA and Visit Britain as well as hotels applying their own self-assessment rating. Unfortunately, many hotels do not join the rating schemes, making it difficult to judge what the standard of the hotel may be.

At Just Go! we are all about transparency and honesty in what we offer on our holidays. We therefore grade the hotels featured in our brochures based on our own experience, knowledge of the hotel and, more importantly, feedback from Just Go! customers. Below is a brief overview of the Just Go hotel ratings system, giving you an idea of what to expect at each hotel. The relevant rating is shown next to each hotel’s description on the itinerary page.

Hotels with a JG2 rating are a mixture of larger hotels & privately owned properties. Décor and furnishings may be simple but are clean and well maintained. All bedrooms have en-suite facilities, TV and tea/coffee making facilities. Food may be buffet style in some of the larger hotels. Services may be limited but efficient.

JG2+ rated hotels offer a slightly higher standard of hospitality, often with good home cooking plus enhanced décor, facilities, and services, which is recognised and welcomed by our customers. Food may be buffet style in some of the larger hotels. They may also enjoy an enviable location and/or higher levels of satisfaction on online hotel rating sites and our own customer feedback surveys.

Hotels with a JG3 rating tend to be a more formal style of hotel, often part of a hotel chain, or are very-welcoming family-owned properties. Generally, they offer a greater range of facilities and services, and bedrooms tend to be a little more spacious with additional features. Public areas are larger and include lounge seating, bar and restaurant with good quality food served either buffet style or waiter service.

JG3+ hotels typically enjoy higher levels of satisfaction on both online hotel rating sites and our own customer satisfaction surveys and may enjoy superior locations close to resort attractions or surrounded by spectacular scenery.

Accommodation in our JG4 category is of an even higher standard, typically offering a wide range of facilities and services. Bedrooms are designed to make your stay the most comfortable possible and the staff provide a service that reflects the detail and quality. You can also expect higher standards of food and beverages.