You can browse and book all our breaks online. Alternatively, you can call our Reservations Team on 03330 603 742. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

You can make changes to a booking such as name change or a change of pick-up point (subject to availability). They will incur an administration fee of £25.00. Some changes can be made up to 10 days prior to departure but it is always best to contact our Reservations Team on 03330 603 742 who can better advise on the different possibilities. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

There is no cooling off period. Once the booking is made, we have agreed a contract and it cannot be cancelled without incurring costs which will be at least the loss of deposit. Cooling off periods apply to services that fall within the Financial Regulations, such as Insurance, Credit Card applications and Loans.

You can book an optional excursion at the time you book your holiday, or at any point prior to departure. You do need to book and pay for it before your trip as our drivers are unable to take money or collect payments of any kind. So give us a call before you travel and we will be happy to book you on!

Our brochures and itineraries are put together sometimes over a year in advance therefore, unfortunately, things may change before the tour takes place and some excursions may be swapped from one day to another.

All our Europe, Ireland and Channel Islands holidays are sold on the basis that you are a British Passport holder. It is your responsibility to ensure your passport is valid for at least six months from the date of the tour return. You need to advise us if you are not travelling on a British passport for port security checks. In addition, any visa requirements are your responsibility.

Our Northern Lights’ tours also need a valid passport. This is not a requirement of the airline however we require this in case of an emergency landing outside of the UK (where a valid passport would be required).

It is only in exceptional circumstances that prices might change after your holiday is booked. To see the full details, our pricing policy is detailed in our Terms and Conditions.

Many of our breaks are not suitable for children under five years of age, please enquire at the time of booking. Any passengers under the age of 18 must be accompanied by an adult.

Unfortunately, due to our keen prices, we are unable to offer any child discounts.

You can pay online by logging into your account. You can also pay over the phone by calling our Reservations Team on 03330 603 742; we are open 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday. We accept Mastercard, Visa, Visa Debit and Maestro. Alternatively, you can send a cheque made payable to Just Go Holidays Ltd to Accounts Department. Just Go Holidays, 1st Floor, 111 High Street, Cheltenham, Gloucestershire, GL50 1DW. If you would prefer to make a bank transfer, please contact us for details. Please make sure that you include your booking reference number on the back of the cheque.

The balance due dates (the period before the departure date on which your full balance normally becomes due) are: 8 weeks before departure for all UK mainland holidays, Events and Themed breaks by coach or 10 weeks before departure for all European, Ireland, Isle of Man and Channel Islands holidays by coach.

For UK, Europe, Ireland, Isle of Man and Channel Islands holidays by air, the balance is due with us no later than 10 weeks before travel. For bookings made after the balance due date; full payment is due at the time of booking. You can also make interim payments anytime between paying the deposit and the balance due date.

Some holidays, like our Supervalue and London Theatre breaks, require full payment at the time of booking. You can find more details about this in our Terms and Conditions.

We sympathise with the frustration single supplements can cause and we acknowledge that it may be a barrier to booking for many. Unfortunately, many of our hotels charge by room, not by occupancy. However, we continuously work with our suppliers to keep our single supplements as low as possible.

No – we will need you to pay online, by cheque or over the phone by calling our Reservations Team on 0330 603 742 when your balance becomes due. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

We prefer to send all documentation via email as this is not only environmentally friendly but is quicker, low cost and ensures delivery (if the email address is correct). For those customers who cannot provide an email address, we will use 2nd class Royal Mail. Please note that we do charge £4.00 to send any documentation by post to cover the cost of postage.

Please check your email junk or spam folders, if your email is not in your inbox before you contact us.

You will receive a payment receipt immediately after you make your booking, by email or within 2-4 days by post (subject to delivery times). Your full booking confirmation will be received within 7 days of making the booking.

Please check your email junk or spam folders if your email is not in your inbox before you contact us

You will receive your final confirmation approximately 7 days before you depart, but this can depend on the type of tour you are going on. Please get in touch if you haven’t received it by this time.

If we are sending them by email, we always recommend checking your Spam or Junk folder, as sometimes the email can end up in those. For Gmail users, please check other Inbox tabs called Promotions or Updates, as email confirmations sometimes go there.

Tickets will usually be sent out by email with your final confirmation. In certain, rare, circumstances, your tickets may be with your driver for safekeeping – you will be informed of this on your final confirmation. You can also choose to receive your final confirmation and tickets by post, however this will be subject to a £4.00 postal charge .

Please check your email junk or spam folders if your email isn’t in your inbox before you contact us.

Pickup points are subject to change. Although we endeavour to pick up customers at the pickup point selected, it can sometimes be necessary to cancel some pickup points for operational reasons.

When this happens if the pickup point is less than 10 miles from the chosen one, we will not offer any monetary compensation. If the pickup point is over 10 miles from the original one, we will offer a monetary contribution towards any additional transport you may need to arrange. Please be aware that the amount offered might not be equal to the full amount for the chosen way of transport to the new pickup location. Please see our full Terms and Conditions for more information.

As a rule, on our UK holidays, we depart early morning (as early as 6am or earlier if travelling from the North of England) and arrive home late afternoon/early evening although some exceptions may apply. We will inform you of the exact pickup time from your town with your final confirmation.

On our European holidays, pickups will be early morning or on occasion late the previous night. Your exact pickup time will be advised two weeks before you travel. Return times will be late evening. On our Sporting breaks, your pickup time might start as early as 4am depending on the event and pickup location. Please note: It is regrettable, but we are not able to provide refunds if you chose to cancel your holiday due to pick up time.

Not always, in certain circumstances we utilise smaller transfer vehicles (sometimes called Feeder vehicles) to operate pickups; these vehicles will transfer you to join the main tour coach. We do this to offer a wide range of pickup points and to keep overall journey times for the tour coach to a minimum.

Please note: if you have booked front seats, these only apply once you join the main tour coach

You will find out your pickup time with your final confirmation. It will also contain the exact location of your pickup point

Yes, on some UK tours, we operate a self-drive option. We will give you a discount of £25 per person where you self-drive to your destination/interchange point and a seat will still be reserved for you on the coach for excursions on Britain, Ireland and EU holidays of 5 days or more. On SuperValue tours or any holiday of 4 days or less, you may self-drive to your destination/interchange point but the discount will not apply..

We have listened to feedback from our customers who are looking for greater choice and opportunity to travel, with a much-reduced risk of their booking being subject to a pickup change closer to departure.

For all 2024 departures after 1^st April 2024, you can now choose the pickup point closest to you and pay a supplement (if one is applicable) or you can travel under your own steam to a pickup point that does not have a supplement. This means that we can continue to offer a wide choice of departure points that Just Go Holidays, National Holidays and Omega Breaks are renowned for. In our brochures, pickups In BOLD have no supplement, those with a small x have a £15 per person supplement and those with a small triangle have a £30 per person supplement. You can view a full list of all our pickups and supplements here.

For holidays by coach, your luggage must be restricted to one medium-sized suitcase weighing no more than 18 kilograms (40 pounds); we cannot carry any additional luggage items. Also, we cannot accept responsibility at any time for your personal hand luggage.

For tours involving a flight, the amount of luggage will be driven by the airline and we will notify you of the maximum weight limit in your final paperwork.

We no longer provide luggage labels. You are welcome to label your suitcase with your own label and are encouraged to do so which will help to avoid any confusion/mistaken luggage.

As with all personal items, it is your responsibility to ensure your suitcase is on board the coach. Please make sure you see the driver place your luggage into the coach and on the way home carefully check you collect the correct luggage from the driver at your drop-off point. We cannot accept responsibility for misplaced or damaged luggage and, whilst we will assist you with the recovery of any lost suitcase, this will be upon receipt of the courier costs.

Most of our coaches take up to 53 passengers, although this can vary depending on the type of coach with some taking 47 and the largest taking 57.

Front seats can be reserved for £15 per seat. Many of our customers are eager to pay to secure the front seats. There is no obligation to pay for the front seats and you can be seated elsewhere on the coach free of charge. You can reserve your front seats online as part of your initial booking or you can call our Reservations Team on 03330 603 742 to add these at any time. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

To secure your seats you can pre-book to reserve them for £5 charge per seat. This will guarantee you that you will be seated by those travelling with you. You can reserve your seats online as part of your initial booking, or you can call our Reservations Team on 03330 603 742 to add them at any time. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

Although we endeavour to seat parties together on occasion, we are unable to guarantee this

You will find out your seating plan with your final confirmation up to 7 days before departure.

All coaches that we contract have a toilet. Please note that due to their tank capacity we would suggest they are used sparingly. We also ensure there are adequate comfort stops scheduled within our journeys.

Not always, in certain circumstances we utilise smaller transfer vehicles (sometimes called Feeder vehicles) to operate pickups; these vehicles will transfer you to join the main tour coach. We do this to offer a wide range of pickup points and to keep overall journey times for the tour coach to a minimum.

Please note: if you have booked front seats or any other guaranteed seats through our seat reservation service, these only apply once you join the main tour coach.

Wi-Fi is not guaranteed on all coaches.

We can certainly try and accommodate a request for an empty seat on the coach, but as with any other request it is not guaranteed that it can be fulfilled.

The number of steps will vary depending on the make and model of the coach, with some coaches having 3 steps to the driver and then 2 to the seating area to others having four steps and then only one to the seats. The centre exit stairs are often rather steep and are 5 or 6 steps.

Standard coaches have a system called a ferry lift. This allows the air suspension to be raised above the normal ride height level to aid in loading and unloading the coach on and off ferries due to their steep ramps and risk of grounding out but can also be used on rough ground or steep crests.

This process does not drop the coach completely to the ground and customers must also be able to navigate the steps on the coach, which vary in height depending on the make and model of the coach.

JG Explorer is our range of brand-new deluxe coaches, thoughtfully designed to provide an elevated coach experience and ensure your journey is special and memorable.

Exclusive to the JG Travel Group, the design of these coaches has been meticulously thought through with your comfort in mind – with only 44 seats meaning more room on board and padded seats. There’s improved legroom and a footrest, making certain that wherever you sit, you’ll be able to relax and enjoy your journey. We know it’s the small things that make a big difference in terms of ease and added convenience, so our Explorer coaches feature a floor-level, rear-mounted toilet, accessible to all customers.

On-board entertainment throughout your journey is easy to find on the JG Explorer, with access to Azimut, our wireless media system, providing films and quizzes. Make sure you bring along your smartphone or iPad to enjoy this entertainment, with the use of free Wi-Fi and a handy USB port at each seat.

Find out more here.

We will always use our every endeavour to ensure a JG Explorer coach operates a tour it is scheduled for. However, as with all things mechanical breakdowns can occur. Our fleet of JG Explorer coaches is totally unique and built to our precise specifications, so it won’t be possible to find a replacement coach to the same specification. Therefore, in the rare event a JG Explorer coach is not able to operate the tour, we will supply our usual executive coach and make a refund of the premium paid.

On some holidays to Europe, Ireland and in the UK we may operate a coach interchange system. In these cases, you will join your JG Explorer coach at the interchange.