Join the Team

Tour Managers

JGTG is seeking to expand its team of Tour Managers to help deliver our tours for the current and next season.

We are seeking individuals who are friendly, confident, well-travelled, patient, discreet, organised, efficient, numerate, and able to work well with both our customers, coach drivers and suppliers. Tour Managers should be in good health with a decent level of physical fitness, as the work can be demanding with long hours. A second language (preferably French or Italian) would be an advantage for those seeking to take European tour work.

Whilst previous experience is preferred, there will be some opportunities for those starting out in this role so please contact recruiting@justgoholidays.com with your c.v. for more information.

**Tour Managers are engaged as an independent contractor providing services under a contract of services agreement and are therefore responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made under their agreement. You will be required to provide your own adequate insurance cover. Please note, work is seasonal and not back-to-back so may suit those for whom full time employment is not required.

Full time and Part time hours considered
Competitive salary
No Agents please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands. 

We are an age-friendly workplace, and our company values are at the core of what we do:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

Do you love talking and helping customers ? Do you enjoy working in a team that works together to deliver memorable experiences for customers? If yes, this role is for you ! We are looking for customer friendly, experienced Reservation Sales Consultants to work as part of our busy Reservations team.

Putting the customer at the heart of all we do, the role includes:

• Selling holidays and tours to suit customer requirements;
• Selling holiday insurance and other related products;
• Responding to customer enquiries efficiently and professionally;
• Accurately taking customer payments;
• Providing exceptional service to our customers along with looking for further sales opportunities;
• Logging all customer booking details onto the Company’s computerised booking system;
• Completing paperwork to be sent out to customers;
• Processing brochure requests;
• Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient, along with the ability to maximise every sales opportunity. Prior hospitality or customer service experience ideally in a travel environment is desirable. Full training and support will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this role, please send your CV to Helen Moylan/ HR Director via recruiting@justgoholidays.com without delay.

Benefits include:

• 25 days holiday plus your birthday off
• Option to buy additional holidays
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Friends and family discount
• Free fruit in the office
• Referral programme

Competitive salary/ Bonus
No Agents please

We are looking to recruit an experienced transportational Head of Group Operations to lead operational planning and delivery for the JG Travel Group, a well-respected multi-brand Tour Operator. This role offers a real opportunity to make a significant contribution to the achievement of the company’s strategy.

Reporting to the Group Product Director, you will lead the delivery and planning of all transportation and tour itineraries. Success in this role means delivering exceptional  customer experiences through streamlined, efficient operations across both domestic and international offerings, while maintaining strict cost controls, legal compliance and health and safety standards

A hands-on leader, able to lead and engage an experience shift based team including a Duty Office, along with outstanding negotiation skills, specific accountabilities include:

• Manage the daily running of the Operational teams;
• Ensure the 7 day a week Duty Office is planned and organised as demanded by the scale of the full tour schedule (to include colleague rotas, cover weekends and out of hours including night shifts);
• Engage with all team members so that they are able to achieve the highest standards; set individual performance targets, coach, and motivate and develop;
• Negotiate and contract the services of quality, reliable and co-operative coach and feeder suppliers in budget and ensuring sufficient geographical coverage;
• Manage and negotiate to ensure the liveried fleet is at the agreed optimum size and quality;
• Plan and organise the Company’s coach transport and feeder vehicle requirements effectively and efficiently;
• Manage and negotiate contracts with airline, transfer, ferry, and rail suppliers;
• Ensure optimum levels of service, reliability, and co-operation from all transport operators through the effective enforcement and review of Service Level Agreements;
• Ensure the quality of transport and drivers meet with the Company’s standards at all times and drivers are motivated with the right skills and tools to enable them to provide the best possible service; furthermore lead the “Drivers Academy” programme to new heights;
• Ensure the delivery and management of coach interchanges are carried out efficiently, cost effectively and to the highest standards;
• Ensure all tours, itineraries and operational systems are delivered in a seamless and efficient way, ensuring the customer receives the optimum experience possible;
• Ensure operator legal compliance/ health & safety standards are maintained at all times;
• Monitor customer feedback and report monthly to suppliers, taking any appropriate action in respect of negative feedback;
• Collaborating with the Customer Services’ team, minimise customer complaints regarding transport/ service delivery, minimise customer compensation paid out and claw-back compensation from suppliers where necessary. In addition, play an active role in the monthly Customer Experience meetings;
• Ensure all processes to support the transport and tour activity are streamlined and efficient, whilst maintaining a high level of customer service at all times;
• Optimise the use of technology to support all operational flows and processes, to drive profitability and striving for cost efficiencies;
• Have a high level awareness of sales and product to follow trends that will impact logistical supply; work closely with the Product team to advise on logistical considerations for tour itineraries;
• Work closely with the Commercial and Finance teams, to ensure all operational costs remain within budget.

The ideal candidate will have strong leadership skills as well as solid planning skills, together with a background in service delivery, with a key focus on overall customer experience. We are looking for someone that strives for operational and process efficiencies through the optimisation of technology. Detailed knowledge of UK & EU PSV driver hours and a holder of the Management CPC qualification in PSV Operations would be ideal.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Competitive salary/ Bonus
No Agents please

We are looking for a highly driven, commercially focussed Performance Marketing Manager to lead the Group’s online marketing activity,  delivering revenue growth through digital marketing channels. Reporting to the Group Marketing Director, you will drive online trading performance of paid and organic channels through strategic and tactical development as well as take ownership for improving performance of our brands’ websites.   Success in this role means delivering passenger and revenue targets across all channels, within budget and supporting tactical trading challenges.

With experience of running marketing campaigns across multiple digital channels including paid search, social media, display, affiliates, with a good understanding of SEO, you will be highly analytical and able to use insight to build performance.  Strong relationship skills will enable you to work alongside agency partners to deliver continued improvements in performance. 

A creative and inspiring leader, with the ability to translate technical thinking to business insight and delivery, specific accountabilities include:

• Create strong working relationship with agency partners to deliver a ‘one-team’ approach combining in-house experience with external expertise.
• Manage paid search campaigns across channels including (but not limited to) Google & Bing to deliver efficient returns.
• Create and optimise paid social media campaigns across multiple channels designed to deliver business goals.
• Manage Affiliate channels and agency partners to deliver target results.
• Direct external and produce own analysis to deliver in-depth understanding of performance marketing activities.
• Closely analyse performance of all campaign activities using all available tools (to include GA4/Matomo/MMM model) and recommend improvements to optimise.
• Maximise organic value of website(s) by ensuring strong organic traffic and goal conversions.
• Recommend & implement A/B testing of landing pages and journeys to maximise performance.
• Work with Studio & product marketing colleagues to create compelling creatives designed to improve campaign response.
• Manage monthly paid media budgets to ensure maximum returns across the Group. Ensure efficient distribution of spend to highest long-term value.
• Ensure that websites contain all relevant products for sale & are appropriately merchandising products through strong messaging & promotion.
• Regular analysis of website performance and customer journeys designed to lead to insight to drive test/learn actions.
• Deliver continued website improvement programme aligned to business targets and insight which drives increased performance and outputs.
• To be the business owner of the Group’s websites.

The ideal candidate will not be afraid to challenge the status quo – an attitude of continuous testing, learning and improving to deliver strong and improved revenue/ passenger growth is vital for this role.  Solid understanding of UX/CRO and website design is essential as is experience of using analytic tools such as GA4 / Matomo or similar.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com