Join the Team

Tour Managers

JGTG is seeking to expand its team of Tour Managers to help deliver our tours for the current and next season.

We are seeking individuals who are friendly, confident, well-travelled, patient, discreet, organised, efficient, numerate, and able to work well with both our customers, coach drivers and suppliers. Tour Managers should be in good health with a decent level of physical fitness, as the work can be demanding with long hours. A second language (preferably French or Italian) would be an advantage for those seeking to take European tour work.

Whilst previous experience is preferred, there will be some opportunities for those starting out in this role so please contact recruiting@justgoholidays.com with your c.v. for more information.

**Tour Managers are engaged as an independent contractor providing services under a contract of services agreement and are therefore responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made under their agreement. You will be required to provide your own adequate insurance cover. Please note, work is seasonal and not back-to-back so may suit those for whom full time employment is not required.

Full time - Competitive salary - Cheltenham office based
Direct applicants only – no recruitment agencies please

We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1^st and 2^nd line technical support to end-users across the company (including remote colleagues).

You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. You’ll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems.

This is a varied, hands-on role that’s perfect for someone who enjoys variety, is highly organised and can work effectively under pressure/ juggling conflicting priorities.

A strong communicator who combines technical excellence with interpersonal skills, along with a can-do attitude, specific accountabilities include:

• Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company
• Undertake Desktop and Server Administration tasks
• Support user accounts, permissions, and access control through Active Directory / Microsoft 365
• Perform routine maintenance and updates on systems, ensuring compliance with company IT policies
• Provide support to the Head of IT
• Provide overall support for software/hardware used by all employees of the company including remote workers
• Take responsibility for managing the asset inventory
• Support onboarding and offboarding of employees (account setup, equipment preparation)
• Assist with maintaining backups, antivirus systems, and system monitoring
• Work closely and maintain good relations with a variety of IT partners
• Monitor system performance and recommend improvements to meet business needs
• Provide support for printers in conjunction with third party supplier
• Understand and support the telecoms systems used within the company
• Support the in-house Intranet system and related processes
• Understand and provide user support for the company CRM and booking system.

About You

We’re looking for a collaborative team player who is self-motivated and capable of working independently within defined guidelines;  you will have an eager willingness to learn and develop (yourself and others). Strong initiative with a results focussed approach. Technical requirements include:

Essential

• Minimum 2 years’ experience in an IT Support/Systems Administrator or Service Desk role
• Strong knowledge of Microsoft Windows Server and Desktop operating systems
• Skilled in using Microsoft 365 Admin Centres, Active Directory and Group Policy
• Basic networking concepts (DNS, DHCP, TCP/IP)
• Strong working knowledge of common desktop applications including Microsoft Office, Teams, Internet browsers, Adobe Suite, etc
• Advanced Microsoft Excel skills
• Experience with Windows Server administration, user management, and system monitoring
• Familiarity with virtual infrastructure and backup tools (e.g. VMWare/Veeam)
• Hands-on experience with hardware/software installation and troubleshooting
• Experience with SharePoint and Cloud storage
• Awareness of software licensing regulations and compliance requirements
• Basic understanding of networking and physical IT infrastructure

Desirable (Exposure/Knowledge of)

• Avaya or other enterprise telephony systems
• Cloud-based phone systems
• SQL and relational databases
• PowerShell scripting knowledge
• DHCP and broader Active Directory administration 
• Azure / Defender / Other 365 products
• Web technologies: HTML, CSS, PHP, JavaScript

If you’re ready for a challenge and want to play a key role in driving real change, we’d love to hear from you.

Please send your CV and letter of application to:
Helen Moylan/ Chief Customer & People Officer
recruiting@justgoholidays.com

Hybrid & Remote considered
Competitive salary
No Agents please

The Specialists Journey Group is a collection of some of the world’s finest niche tour operators made up of a number of specialist brands, including Brightwater Holidays – the UK’s leading garden, scenic Scottish and special interest tour operator, Andante Travels – a leading provider of archaeological, cultural and historical holidays, and Dream Challenges a fundraising event service to UK charities.

We are looking to recruit a highly commercial and experienced Aviation Manager who will be responsible for managing all flight buying and seat management within the Specialist Journeys Group brands, as well as those of the JG Travel Group.

You’ll be joining a great team of product and operational professionals who enjoy working together to deliver exceptional results. We are looking for an excellent negotiator with strong attention to detail, with at least 3 years’ experience of working within a multi branded travel group. You must be highly organised with strong planning and organisational skills along with a numerical and analytical mindset.

Specific accountabilities include:

• Quote and book group flights always ensuring that the budgeted amounts are met.
• Ensure internal system is updated with latest arrangements.
• Communicate with the product teams to ensure everyone is in the know on flight updates and to gather information about flight routes, times and budgets.
• Oversee the team who book bespoke ‘Extras’ for guests and tour staff to meet their specifications at an agreed cost.
• Work with the Finance team to update weekly on flight payments, such as deposits due, balances due, and ticketing deadlines.
• Monitor the flight market and react to any aviation crisis issues that may arise.
• Research flight routes and provide pricing for new programmes.
• Manage the fights team, always ensuring maximum efficiency.
• Keep up to date with airlines terms and conditions in order to manage flight allocations and manage refunds when applicable.

About You

We’re looking for a collaborative team player who is self-motivated and capable of working independently within defined guidelines;  you will have an eager willingness to learn and develop (yourself and others). Strong initiative with a results focussed approach. Technical requirements include:

Essential

• Solid understanding of airline contracts and fares, including IT rates, seat only and published fares;
• Knowledge of IATA / BSP ticketing procedures;
• Competent in using CRS systems, in particular, Amadeus.

Experience of GDS would be an advantage

If you’re ready for a challenge and want to play a key role in driving real change, we’d love to hear from you.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com without delay!

Competitive salary/Bonus
No recruitment agencies please

We are looking for a highly driven, commercially focussed Revenue Optimisation Manager to drive revenue and passenger growth leading to sustainable profitability. This role will lead the Commercial and Insight Team and oversee the commercial performance of our UK and European touring portfolio, Group’s online marketing activity and delivering revenue growth through digital marketing channels. Reporting to the Commercial Director, the role is pivotal in ensuring performance is actively tracked, risks are mitigated, and commercial opportunities are identified and exploited in line with group targets.

We’re looking for a strategic planner with experience of pricing and yield management, forecasting, and leadership. Highly numerate with a solid understanding of consumer psychology and market dynamics you will work closely with Product, Marketing, Operations, and Insight teams to ensure the touring portfolio is optimised from launch through departure.

A creative and inspiring leader, along with strong analytical and problem solving skills, specific accountabilities include:

Commercial Planning & Portfolio Strategy

• Partner with the Commercial Director to develop annual and seasonal plans for capacity, pricing, and product mix that deliver against group revenue, passenger, and profit targets.
• Lead coach route planning, using customer database insights, geographic demand patterns, and historical performance to optimise routing, feeder strategy, and regional coverage.
• Drive route development, identifying new growth areas, underserved markets, and opportunities to expand or refine the touring portfolio.
• Make clear, data-led capacity recommendations, balancing demand signals, operational constraints, and margin targets.
• Work closely with Product Heads to ensure performance learnings are embedded into new contracting cycles, new product development, and annual budget planning.

Pricing Strategy & Management

• Set and maintain pricing strategies using historic performance, demand trends, and competitor analysis to ensure competitiveness and profitability.
• Monitor price performance throughout the sales cycle, actively managing opportunities to increase, decrease, or promote products in response to booking pace, load factors, and market conditions.
• Ensure pricing decisions are clearly communicated and implemented accurately across systems and channels.

Yield Management & Sales Optimisation

• Proactively identify opportunities for additional capacity, working with contracting and operations teams to assess feasibility and commercial return.
• Optimise yield through a combination of pricing actions, promotional activity, consolidation, and capacity adjustments.
• Work closely with Product Marketing to align sales focus, promotional plans, and campaign timing with commercial priorities and performance targets.
• Monitor underperforming products and implement recovery or mitigation strategies where required.

Performance Monitoring & Commercial Steering

• Track and report on key performance metrics, including revenue, passenger volumes, yield, and profit versus budget and forecast.
• Provide regular performance insight and recommendations to the Commercial Director, highlighting risks, opportunities, and required interventions.
• Support senior commercial steering by translating performance data into clear actions and priorities.

Forecasting & Data Development

• Lead the continual development and refinement of robust forecasting models, improving accuracy and responsiveness to market changes.
• Produce detailed passenger (pax) forecasts across all products, feeding into the Data Warehouse to support revenue, margin, and operational forecasting.
• Work with Insight and Finance teams to ensure forecasts are aligned, well-understood, and consistently applied across the business.

The ideal candidate will not be afraid to challenge the status quo – an attitude of continuous testing, learning and improving to deliver strong and improved revenue/ passenger growth is vital for this role. Advanced Excel skills are essential.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Full time and Part time hours considered
Competitive Salary and Bonus Scheme
No recruitment agencies please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands.

We are an age-friendly workplace, and our company values are at the core of what we do:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

Do you love talking and helping customers ? Do you enjoy working in a team that works together to deliver memorable experiences for customers? If yes, this role is for you ! We are looking for a number of customer friendly, experienced Sales and Customer Service Consultants to work as part of our busy Customer Contact team.

Putting the customer at the heart of all we do, we are looking for Sales Consultant roles whose main focus is to sell holidays and provide exceptional customer service to all enquiries that come through via the phone. This team is open seven days a week, so flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

In addition, we are looking for someone to focus more on customer retention, cruise sales and supporting a number of areas administratively.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient, along with the ability to maximise every sales opportunity. Prior hospitality or customer service experience ideally in a travel environment is desirable. Full training and support will be provided.

Benefits include:

• 25 days holiday plus your birthday off
• Option to buy additional holidays
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Friends and family discount
• Free fruit in the office
• Referral programme
• Reservations Commission pay

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Competitive Salary and Bonus Scheme
No recruitment agencies please

We are looking for a highly driven, commercially focussed Digital Marketing Executive to drive measurable growth with a strong focus on organic and paid social. This role blends performance marketing with creative collaboration, working closely with our in-house studio and agency partners to deliver insight-led content and campaigns. You’ll also support wider digital channels including PPC, SEO, and affiliate marketing to ensure a joined-up, performance-first approach.

We’re looking for someone who has demonstrable experience in a digital marketing role, with hands on responsibility for organic and paid social (including practical in-platform experience managing campaigns and optimising performance with social platforms. A strong analytical mindset with the ability to interpret performance data and turn insights into action, this role will work with colleagues across the business to create content that drives revenue and engagement.

Key accountabilities include:

• Own and drive performance across organic and paid social channels, focusing on measurable growth, engagement, and conversion.
• Analyse social performance data to generate insights, inform strategy, and continuously optimise activity.
• Work closely with the studio and design teams to brief, develop, and refine creative, feeding back performance-led creative insights.
• Drive a test-and-learn approach across social, validating creative and audience decisions through performance insights.
• Collaborate with external agencies responsible for campaign execution, ensuring activity is aligned to objectives and proactively suggesting optimisations based on performance.
• Support wider performance channels, aligning PPC, SEO, and affiliate activity with social insights and learnings.

The ideal candidate will not be afraid to challenge the status quo – an attitude of continuous testing, learning and improving to deliver strong and improved revenue/ passenger growth is vital for this role. Experience using Google Analytics to track, report and optimise campaigns along with a knowledge of design tools such as Adobe Photoshop/ Canva is essential.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Competitive Salary and Bonus Scheme
No recruitment agencies please

We are looking for a highly creative and commercially focussed Product Manager UK & Europe to develop and deliver unique, up-to-date and creative products and itineraries leading to passenger and revenue growth across your area of product portfolio. A strong influencer, with good negotiation skills, we’re looking for an experienced Product Manager, ideally with a background of both the UK and European contracting world. Creating unique and interesting products that appeal to customers of all of our brands, and working closely with internal stakeholders, you will be the champion of your product range, with full ownership for delivery of revenue while maintaining costs.

Key accountabilities include:

• Lead and develop your mainstream & specialist product range offering from concept to delivery.
• Identify and fill market product gaps and trends and generate new tour ideas that grow passenger volumes, market share, deliver excellent customer experience and drive growth.
• Create and own the product plans, targeting the budgeted passenger volumes and ensure we have sufficient stock to achieve these.
• Plan ahead to ensure the products are contracted and ready in line with the product launch schedule.
• Contract the hotels and itineraries at best available prices and with added value where possible to ensure our retail prices are the best in the industry.
• Liaise with the copywriters and agree final tour copy for online and brochure.
• Own your products from concept to delivery liaising closely with the Product Admin Ops Teams to ensure quality of information, planning and delivery including final sign off on customer and driver itineraries.
• Take an active & creative part in the Product Team as a whole.
• Liaise closely with the Sales, Marketing and Commercial Teams to ensure the best possible opportunities for each product to succeed.
• Be part of the Saturday and Product Duty Officer rota.
• At times be part of the “during event” on site customer delivery as required.
• Regularly attend Trade events and actively network with external bodies, to promote the Group brands and to source opportunities for future products/ partners.
• Cultivate excellent relationships with suppliers to ensure we can procure the right space at the right price.

The ideal candidate will be proactive and use their initiative and problem solving skills to identify product gaps and opportunities to drive growth. Not afraid of challenging, you will demonstrate excellent communication and relationship skills, while remaining collaborative. This is a fantastic opportunity to join a forward thinking business with a collection of amazing travel brands, and be a part of an exciting growth journey.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Competitive Salary and Bonus Scheme
No recruitment agencies please

Are you passionate about travel with a positive energy to support the delivery of a wide portfolio of exciting travel product? Do you have experience of contracting hotels or itineraries with a solid geographical knowledge of locations and attractions in the UK? If yes, then please read on!

We are looking for an exceptionally organised and conscientious Product Executive, to work with the Head of Product to deliver unique and exciting itineraries that appeal for customers of our wide range of travel brands. A positive “can-do” attitude and highly self-motivated, you will get things done using your excellent communication negotiation and relationship skills.

Key accountabilities include:

• Support in the delivery of the product strategy and volume plan in line with the overall Strategic Plan
• Assist with the preparation of getting product ready for sale -  
  • Preparing research and background information content for Product Development plans – to help with the creation and development of new and existing products
  • Inputting into Product Set Up Sheets, and/or equivalent briefing documents
  • To contract group hotel space within timescales advised at the most competitive rates in line with accommodation quality standards and terms of business requirements To maintain the various spreadsheets that control requirements and bookings for all hotels used, such as the Bed Plans.
  • Loading Products into Tour Manager and maintaining and updating with accurate costs where necessary. Monitoring which costs remain as Estimates and need to be finalised.
  • Ensure hotel contracts are issued, sent and returned from the individual hoteliers worked with. Respond to queries, under guidance, and log and file contracts accordingly.
  • Send information requests to hotels, such as Mobility Questionnaires and Health & Safety Audit Forms and ensure completion within set timeframes.
  • Assist with the preparation of Sales Training briefings
  • Support with checking marketing content (e.g. brochures/website) and Final Travel Documents content – to make sure our holidays are marketed correctly 
• Deal with general day to day correspondence from suppliers, such as Stop Sales, and any other related administration
• Help to monitor sales and ensure product stock levels are in line with budget aspirations
• Be a key player in the daily operations of the department - consistently delivering and fulfilling the needs of our internal and external stakeholders
• Be aware of customer feedback and support in the adaptation and improvement of tours where appropriate
• Assist with following up and investigating hotel complaints, to ensure high levels of customer service and low complaint levels are maintained
• Liaise with Operations Assistants, Transport Assistants and Ticket & Attractions Controller to help deliver all operational elements of the product to a high standard
• Undertake Competitor Analysis as and when required, share findings and ideas for improvements
• Administer Tour Changes through the JG Tour Changes process and ensure  brochure/web errors are logged
• Be prepared to take an out-of-hours call if any urgent queries arise relating to anything you would be able to assist with Liaise with Finance to answer queries about hotel rates and contractual terms

The ideal candidate will be a strong administrator, with a good level of Excel skills. Continually reviewing efficiencies and improvements to processes, with excellent attention to detail,  you will also have a strong eye on delivering exceptional customer service . This is a great opportunity to join a forward thinking business with a collection of fantastic travel brands, and be a part of an exciting growth journey.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.