Join the Team

Tour Managers

JGTG is seeking to expand its team of Tour Managers to help deliver our tours for the current and next season.

We are seeking individuals who are friendly, confident, well-travelled, patient, discreet, organised, efficient, numerate, and able to work well with both our customers, coach drivers and suppliers. Tour Managers should be in good health with a decent level of physical fitness, as the work can be demanding with long hours. A second language (preferably French or Italian) would be an advantage for those seeking to take European tour work.

Whilst previous experience is preferred, there will be some opportunities for those starting out in this role so please contact recruiting@justgoholidays.com with your c.v. for more information.

**Tour Managers are engaged as an independent contractor providing services under a contract of services agreement and are therefore responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made under their agreement. You will be required to provide your own adequate insurance cover. Please note, work is seasonal and not back-to-back so may suit those for whom full time employment is not required.

Competitive Salary/Bonus

No Agents Please

We are looking to recruit an experienced, forward-thinking and inspirational Group Product Director to lead product creation for the JG Travel Group, a well-respected multi-brand Tour Operator. This role offers a genuine opportunity to make a game-changing impact on our 2026 performance and beyond.

Reporting to the CEO, you will lead the development of distinctive, high-margin products that maintain our brand heritage while attracting new customers in the silver traveller market. Success in this role means increasing our Average Selling Price (ASP), growing revenue and market share, and delivering exceptional customer experiences through streamlined, efficient operations across both domestic and international offerings.

Commercially minded with experience of driving growth through innovative product development, we are looking for someone who has demonstrated the ability to identify competitive advantages, translating them into product features that drive customer preference and ultimately, market share gains.

Specific accountabilities include:

Strategic Leadership

• Develop and deliver the product strategy and volume plan in line with the overall Strategic Plan, driving revenue growth and increasing ASP across all brands.
• Lead and develop the Product and Operations’ teams to deliver high-performing products that position us as a leader in the silver traveller market.
• Analyse competitor offerings, customer preferences, and emerging travel trends to identify opportunities for market share growth.

Product Development

• Design interesting, experiential, and distinctive itineraries across all brands that drive customer engagement and sales.
• Review existing product offerings to ensure they continue to meet customer needs and deliver on commercial requirements.
• Enhance our domestic and international product portfolio to create travel experiences that command competitive pricing with strong margins.
• Conduct regular competitor analysis to identify market gaps and opportunities for differentiation.

Commercial Management

• Ensure product contracting levels are in line with budget aspirations and negotiate optimal commercial terms across all product elements.
• Work closely with the Finance team to ensure accurate and timely reporting of all product costs to maintain margins that deliver the budget.
• Collaborate with the Commercial team on creating effective product briefs, including sales focus, consolidations, and inventory management.
• Monitor sales performance for each product category and make timely, data-driven recommendations to achieve sales targets.

Operational Excellence

• Ensure efficient administration processes for transport, accommodation, and tour activities while maintaining high levels of customer service.
• Manage and oversee the Product Managers, Contracting and Operational teams, driving optimal team performance.
• Ensure all customer-facing staff and contractors have the right skills and tools to deliver contractual terms and SLAs.
• Working with the Customer team, actively utilise customer feedback to improve products and inform future product development.
• Oversee Customer Health & Safety compliance across all products and operational areas.

Supplier & Stakeholder Management

• Build and maintain effective supplier relationships to secure competitive rates and high-quality service delivery.
• Implement standardised contracting approaches to ensure consistent service levels and favourable terms.
• Create buy-in for the product vision internally and externally, ensuring sales teams are equipped to sell effectively.
• Represent the company at trade events and actively network within the travel industry to promote our brands and source new opportunities.

The ideal candidate will have strong leadership skills, with a solid background in service delivery, with a key focus on overall customer experience and a continual drive on operational and process efficiencies.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Competitive salary

No Agents please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands.

We are an age-friendly workplace, and our company values are at the core of what we do:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

We are looking to recruit a Full time Customer Services Assistant to work as part of our Customer Contact team, to deal with a range of customer enquiries, requests, and complaints while customers are on holiday, as well as by phone, email, and letter pre and post-holiday.

Within this varied and busy role, the main duties include the following:

• To respond to a wide variety of pre and post tour email enquiries from all of the JG Travel Group brands within agreed service levels and response times.
• To make outbound calls to customers in response to changes made by the Transport Team to the pickup location on a customer’s booking.
• To take shared responsibility across the team of the management and action of Room Requests, keeping within agreed SLAs
• To make outbound calls to customers who have requested a call back through the email channels, ensuring that any sales leads are passed to the Reservations sales team within 24 hours of receipt to maximise sales potential.
• To ensure that all formal complaints are logged on to the Customer Complaint software and acknowledged within 48 hours of receipt.
• To manage your own allocated workload of complaints, ensuring that they are responded to within agreed KPIs/Service Levels.
• Contact specific suppliers and internal departments to investigate complaints raised by customers to enable us to respond with an accurate and fair response.
• Ensure optimum performance to achieve the highest customer service standards so that all customer contacts are resolved first time every time, within agreed timescales.
• Record and feedback trends to the Team Leader and Head of Customer Contact.
• Escalate unresolved issues and repeat complaints to the Customer Contact Team Leader with recommendations for actions and resolution and /or compensation.
• Obtain approval for compensation payments as required with appropriate supporting evidence for case.

The ideal candidates for this exciting role will be a fast learner with excellent communication and customer services’ skills, computer literate, decisive/ quick thinking with first class organisational skills.

Prior customer service experience ideally in a travel environment is desirable however more important is the right experience and skills to manage a large and busy workload across different channels. Training will be provided.

The full-time position is Monday to Friday; however, this role also includes rota’d weekend cover with time off in the week when covering weekends (approx. 1 in 6 Saturdays).

If you feel you have the relevant experience and attributes for this role, please send your CV straight away to Helen Moylan/ HR Director without delay.

Benefits include:

• 25 days holiday plus your birthday off
• Option to buy additional holidays
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Friends and family discount
• Free fruit in the office
• Referral programme

Cheltenham-based (Hybrid considered)

Competitive salary

No Agents please

The Specialists Journey Group is a collection of some of the world’s finest niche tour operators made up of a number specialist brands, including Brightwater Holidays – the UK’s leading garden, scenic Scottish and special interest tour operator, Andante Travels – a leading provider of archaeological, cultural and historical holidays, and Dream Challenges a fundraising event service to UK charities. 

We are looking to recruit a creative and commercial Senior Marketing Executive, to manage and drive the digital marketing activity for the Specialist Journeys’ brands, working alongside our Agency partners within our Group marketing team (which is responsible for the marketing of Specialist Journeys Group brands, as well as those of the JG Travel Group).

This role is focussed on driving revenue and passenger growth through data-driven paid search, social, affiliate, and other performance channels, with a focus on strategy and execution. Strong collaboration with our internal teams and external agencies will be key.

We are looking for analytically focused candidates with a paid media management background and specifically hands-on experience using AdWords and Meta Ads. Other platforms will be an advantage. You must be highly organised, with experience of managing paid media accounts and analysing data to monitor and optimise paid media campaigns through appropriate tools. SEO skills would be advantageous.

Specific accountabilities include:

• Lead digital performance marketing across all Group brands, managing paid media strategy with agency partners.
• Manage, own and optimise paid search across Google, Bing and other channels to drive efficient returns.
• Create, monitor and refine paid social campaigns on Meta and Instagram to achieve business goals.
• Oversee affiliate marketing and agency relationships to maximise results.
• Analyse performance using GA4, Matomo, and MMM models, recommending data-driven optimisations.
• Drive A/B testing, landing page improvements, and organic traffic growth for better conversion.
• Manage paid media budgets, ensuring efficient allocation for long-term value, revenue growth and return on investment.

You’ll be joining a great team of marketing professionals who enjoy working together whilst delivering exceptional results. The ideal candidate will be a proficient multi-tasker with excellent communication skills, who is able to foster strong relationships with agency partners and internal stakeholders to drive a collaborative, results-oriented approach.

We offer a flexible working environment and would expect the role-holder to attend the office in Cheltenham a minimum of 2 days per week.

Please note: Hands-on Paid Media management experience is key to success in this role which you must be able to demonstrate to be successful.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com without delay!