Join the Team

Tour Managers

JGTG is seeking to expand its team of Tour Managers to help deliver our tours for the current and next season.

We are seeking individuals who are friendly, confident, well-travelled, patient, discreet, organised, efficient, numerate, and able to work well with both our customers, coach drivers and suppliers. Tour Managers should be in good health with a decent level of physical fitness, as the work can be demanding with long hours. A second language (preferably French or Italian) would be an advantage for those seeking to take European tour work.

Whilst previous experience is preferred, there will be some opportunities for those starting out in this role so please contact recruiting@justgoholidays.com with your c.v. for more information.

**Tour Managers are engaged as an independent contractor providing services under a contract of services agreement and are therefore responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made under their agreement. You will be required to provide your own adequate insurance cover. Please note, work is seasonal and not back-to-back so may suit those for whom full time employment is not required.

Competitive salary/Bonus
No recruitment agencies please

We are looking for a highly driven, commercially focussed Revenue Optimisation Manager to drive revenue and passenger growth leading to sustainable profitability. This role will lead the Commercial and Insight Team and oversee the commercial performance of our UK and European touring portfolio, Group’s online marketing activity and delivering revenue growth through digital marketing channels. Reporting to the Commercial Director, the role is pivotal in ensuring performance is actively tracked, risks are mitigated, and commercial opportunities are identified and exploited in line with group targets.

We’re looking for a strategic planner with experience of pricing and yield management, forecasting, and leadership. Highly numerate with a solid understanding of consumer psychology and market dynamics you will work closely with Product, Marketing, Operations, and Insight teams to ensure the touring portfolio is optimised from launch through departure.

A creative and inspiring leader, along with strong analytical and problem solving skills, specific accountabilities include:

Commercial Planning & Portfolio Strategy

• Partner with the Commercial Director to develop annual and seasonal plans for capacity, pricing, and product mix that deliver against group revenue, passenger, and profit targets.
• Lead coach route planning, using customer database insights, geographic demand patterns, and historical performance to optimise routing, feeder strategy, and regional coverage.
• Drive route development, identifying new growth areas, underserved markets, and opportunities to expand or refine the touring portfolio.
• Make clear, data-led capacity recommendations, balancing demand signals, operational constraints, and margin targets.
• Work closely with Product Heads to ensure performance learnings are embedded into new contracting cycles, new product development, and annual budget planning.

Pricing Strategy & Management

• Set and maintain pricing strategies using historic performance, demand trends, and competitor analysis to ensure competitiveness and profitability.
• Monitor price performance throughout the sales cycle, actively managing opportunities to increase, decrease, or promote products in response to booking pace, load factors, and market conditions.
• Ensure pricing decisions are clearly communicated and implemented accurately across systems and channels.

Yield Management & Sales Optimisation

• Proactively identify opportunities for additional capacity, working with contracting and operations teams to assess feasibility and commercial return.
• Optimise yield through a combination of pricing actions, promotional activity, consolidation, and capacity adjustments.
• Work closely with Product Marketing to align sales focus, promotional plans, and campaign timing with commercial priorities and performance targets.
• Monitor underperforming products and implement recovery or mitigation strategies where required.

Performance Monitoring & Commercial Steering

• Track and report on key performance metrics, including revenue, passenger volumes, yield, and profit versus budget and forecast.
• Provide regular performance insight and recommendations to the Commercial Director, highlighting risks, opportunities, and required interventions.
• Support senior commercial steering by translating performance data into clear actions and priorities.

Forecasting & Data Development

• Lead the continual development and refinement of robust forecasting models, improving accuracy and responsiveness to market changes.
• Produce detailed passenger (pax) forecasts across all products, feeding into the Data Warehouse to support revenue, margin, and operational forecasting.
• Work with Insight and Finance teams to ensure forecasts are aligned, well-understood, and consistently applied across the business.

The ideal candidate will not be afraid to challenge the status quo – an attitude of continuous testing, learning and improving to deliver strong and improved revenue/ passenger growth is vital for this role. Advanced Excel skills are essential.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Competitive Salary and Bonus Scheme
No recruitment agencies please

We are looking for a highly creative and commercially focussed Product Manager UK & Europe to develop and deliver unique, up-to-date and creative products and itineraries leading to passenger and revenue growth across your area of product portfolio. A strong influencer, with good negotiation skills, we’re looking for an experienced Product Manager, ideally with a background of both the UK and European contracting world. Creating unique and interesting products that appeal to customers of all of our brands, and working closely with internal stakeholders, you will be the champion of your product range, with full ownership for delivery of revenue while maintaining costs.

Key accountabilities include:

• Lead and develop your mainstream & specialist product range offering from concept to delivery.
• Identify and fill market product gaps and trends and generate new tour ideas that grow passenger volumes, market share, deliver excellent customer experience and drive growth.
• Create and own the product plans, targeting the budgeted passenger volumes and ensure we have sufficient stock to achieve these.
• Plan ahead to ensure the products are contracted and ready in line with the product launch schedule.
• Contract the hotels and itineraries at best available prices and with added value where possible to ensure our retail prices are the best in the industry.
• Liaise with the copywriters and agree final tour copy for online and brochure.
• Own your products from concept to delivery liaising closely with the Product Admin Ops Teams to ensure quality of information, planning and delivery including final sign off on customer and driver itineraries.
• Take an active & creative part in the Product Team as a whole.
• Liaise closely with the Sales, Marketing and Commercial Teams to ensure the best possible opportunities for each product to succeed.
• Be part of the Saturday and Product Duty Officer rota.
• At times be part of the “during event” on site customer delivery as required.
• Regularly attend Trade events and actively network with external bodies, to promote the Group brands and to source opportunities for future products/ partners.
• Cultivate excellent relationships with suppliers to ensure we can procure the right space at the right price.

The ideal candidate will be proactive and use their initiative and problem solving skills to identify product gaps and opportunities to drive growth. Not afraid of challenging, you will demonstrate excellent communication and relationship skills, while remaining collaborative. This is a fantastic opportunity to join a forward thinking business with a collection of amazing travel brands, and be a part of an exciting growth journey.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Cheltenham based/ Hybrid/ Remote

The Specialists Journey Group is a collection of some of the world’s finest niche tour operators made up of a number of specialist brands, including Brightwater Holidays – the UK’s leading garden, scenic Scottish and special interest tour operator, Andante Travels – a leading provider of archaeological, cultural and historical holidays, and Dream Challenges a fundraising event service to UK charities.

We are looking to recruit a passionate and experienced Operations Executive to work within our Product & Operations’ team, to oversee the operational delivery of tours (including supplier management, logistics, guest requirements, documentation and tour support), alongside contributing to the development of inspiring tour itineraries. Commercial acumen alongside effective problem solving and decision making skills are hugely important in this role.

We are looking for someone with strong logistical coordination and organisational skills, as well as having a high level of attention to detail. Collaborative and customer focussed, with a drive to deliver exceptional levels of service standards, you will use your excellent communication skills to manage suppliers and resolve issues. Specific accountabilities include:

• Take operational ownership of tours from handover through to completion, ensuring all elements are delivered smoothly and in line with company standards.
• Coordinate and confirm all operational components of tours, including accommodation, transport, site visits, special access arrangements, and supplier services.
• Manage supplier relationships on allocated tours, proactively resolving operational issues and challenging supplier-led changes to achieve the best possible outcome for guests and the business.
• Maintain accurate tour records and booking information, ensuring all operational updates, amendments, and guest requirements are clearly documented and communicated.
• Monitor tour progress and provide regular operational updates to the Operations Manager, highlighting risks, issues, booking concerns, or proposed itinerary deviations.
• Liaise with suppliers regarding room allocations, release periods, and booking amendments in line with tour demand and operational requirements.
• Ensure supplier payments, due dates, and financial commitments are accurately tracked and processed in a timely manner.
• Coordinate and communicate all guest-specific requirements, including rooming, dietary needs, travel arrangements, and additional services, ensuring these are confirmed with suppliers and tour staff.
• Communicate operational changes to internal departments, tour staff, and guests where required, ensuring expectations are managed effectively.
• Prepare, check, and distribute all guest and tour documentation within agreed timelines and company standards.
• Arrange travel and logistics for tour staff within agreed budgets and operational requirements.
• Produce detailed operational packs for Tour Staff, including schedules, booking confirmations, supplier information, and tour cash documentation.
• Ensure compliance with GDPR, Health & Safety, and company operational procedures across all tour activity.
• Verify that accommodation providers and local transport suppliers meet required Health & Safety audit standards.
• Deliver pre-tour operational briefings with Tour Staff, ensuring they are fully informed of itineraries, responsibilities, and any known operational concerns prior to departure.
• Support continuous improvement of operational processes and contribute feedback on itinerary delivery and supplier performance.
• Provide operational support to the Sales & Customer Care teams during peak periods, including handling incoming calls as part of the overflow support team.

This is a fantastic opportunity to join a forward thinking business with a collection of amazing travel brands, and be a part of an exciting growth journey.  If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay!

Competitive salary/ Bonus/ Cheltenham (Hybrid considered)
No Agents please

We are looking for a proactive, ambitious and experienced Assistant Management Accountant to join our Finance team. This is a fantastic time within our growing business for someone who is keen to develop their solid and robust accounting skills and be part of a fast-paced, multi-entity, private equity-backed environment.

Strong attention to detail alongside a questioning and inquisitive mindset, this role will support the delivery of accurate and timely financial information across the Group. Working closely with the Finance Manager, you will provide exposure to multiple group entities, supporting month-end reporting, balance sheet control, and financial analysis.

In addition you provide exposure to travel industry-specific accounting and regulatory requirements, including ATOL and TOMS, offering an excellent opportunity to develop both your technical and commercial finance skills.

Key accountabilities include:

Month-End & Group Reporting

• Support the preparation of monthly management accounts across multiple group entities
• Assist in delivering a timely and accurate month-end close
• Post journals including accruals, prepayments and adjustments
• Prepare and reconcile intercompany balances, resolving differences in a timely manner
• Support group consolidation processes where required
• Assist with variance analysis against budget and prior periods

Balance Sheet Control

• Prepare and maintain balance sheet reconciliations across group companies
• Investigate and resolve reconciling items promptly
• Ensure a clean and well-supported balance sheet position
• Support continuous improvement of reconciliation processes and controls

Financial Control & Compliance

• Maintain accurate financial records in line with company policies
• Support the external audit process, including preparation of audit schedules
• Ensure adherence to internal controls across the Group
• Assist in maintaining a strong financial control environment

Regulatory & Industry-Specific Responsibilities

• Support accounting and reporting under the Tour Operators’ Margin Scheme (TOMS)
• Assist in the preparation of information required for ATOL (CAA) reporting and compliance
• Support the preparation and review of VAT returns, including TOMS considerations
• Develop an understanding of travel sector revenue recognition, including timing of income and costs

Commercial & Operational Support

• Work with budget holders to understand financial performance and key drivers across the business
• Support the review of monthly results with stakeholders, highlighting variances and areas requiring action
• Contribute to the preparation of budgets and forecasts, ensuring alignment with operational plans

 Transactional & Ad Hoc Support

• Provide support across accounts payable, receivable and cash processes where required
• Support ad hoc projects, process improvements, and business initiatives
• Undertake additional duties as reasonably required to support the Finance team and wider business

Technically you’ll either be AAT qualified or studying towards ACCA/CIMA (or equivalent), however for the right candidate we will consider those candidates looking to begin their studies. More important is a good understanding of core accounting principles (debits and credits essential) and experience of supporting month-end processes or balance sheet reconciliations.  Alongside good organisation skills and ensuring deadlines are consistently met, you’ll have first class Excel skills and ideally experience of accounting systems, such as Sage.

Not afraid of challenging, you will demonstrate excellent communication and relationship skills, while remaining collaborative. This is a fantastic opportunity to join a forward thinking business with a collection of amazing travel brands, and be a part of an exciting growth journey.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Cheltenham based/Hybrid
Competitive salary
No Agents please

The Specialists Journey Group is a collection of some of the world’s finest niche tour operators made up of a number of specialist brands, including Brightwater Holidays – the UK’s leading garden, scenic Scottish and special interest tour operator, Andante Travels – a leading provider of archaeological, cultural and historical holidays, and Dream Challenges a fundraising event service to UK charities.

We are looking to recruit a CRM Executive with high attention to detail and accuracy within our Group marketing team (which is responsible for the marketing of Specialist Journeys Group brands, as well as those of the JG Travel Group), to deliver high-quality, commercially focused CRM campaigns across email and direct mail, ensuring accurate execution, consistent delivery, and strong customer communication. You will be responsible for campaign builds and deployment and supporting the wider CRM strategy through reliable and efficient execution (including accurate campaign delivery and consistent performance reporting).

We are looking for someone with experience of delivering email marketing campaigns and working with segmented audiences or campaign data selections. It would be great if you’ve worked in a travel or similar multi brand/ product environment, with exposure to direct mail campaigns, but more important is the ability to work at pace and having a desire to be bold and creative with your ideas to use this platform to generate growth.  Strong organisational and campaign management skills with a good understanding of CRM or customer lifecycle marketing (desirable), specific accountabilities include:

Email Campaign Delivery:

• Build, test and deploy email campaigns within the ESP
• Ensure all campaigns are accurate, on-brand and delivered on time
• Manage campaign setup including links, tracking and personalisation
• Conduct QA checks across devices and inbox environments
• Work closely with Studio to implement supplied creative and copy
• Take ownership of final campaign output, ensuring all communications meet brand, quality and accuracy standards before deployment

Campaign Setup & Audience Implementation:

• Implement campaign audience selections as defined within the CRM frameworks
• Apply segmentation and personalisation rules within campaign builds
• Manage suppression logic, exclusions and campaign setup requirements
• Ensure accuracy of audience application prior to deployment
• Work closely with the CRM team to ensure campaigns are executed in line with defined audience and journey strategies

Direct Mail (DM) Campaign Coordination

• Support delivery of DM campaigns from briefing through to distribution
• Work with the CRM team and external partners to implement campaign requirements
• Ensure accuracy of data usage, volumes and timelines
• Assist with campaign reconciliation and delivery checks

Campaign Planning & Execution

• Support delivery of the CRM campaign calendar across brands
• Manage multiple campaigns simultaneously across channels
• Ensure campaigns are delivered in line with commercial priorities and deadlines

Performance Support

• Support campaign performance tracking through accurate setup and tagging
• Produce weekly campaign performance reports, ensuring accuracy and completeness of data
• Assist in gathering campaign results and maintaining reporting consistency across brands
• Provide feedback on campaign execution and delivery performance

Process & Governance

• Maintain high standards of data accuracy and campaign execution
• Support GDPR and permission-based marketing requirements
• Contribute to improving CRM processes and ways of working

This is a fantastic opportunity to join a forward thinking business with a collection of amazing travel brands, and be a part of an exciting growth journey. If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay!

Competitive salary/ Part-time/ Cheltenham office based
No Agents please

We are looking for a proactive, organised and personable People & Payroll Office Assistant to join our busy team. This is a fantastic opportunity for someone who enjoys variety within their role and is passionate about delivering excellent colleague support while helping to maintain an efficient, safe and welcoming office environment.

Working closely with the Chief Customer & People Officer, you will support the day-to-day operations of the HR function alongside coordinating payroll administration and office facilities management. This role offers exposure across multiple areas of the business and would suit someone who thrives in a fast-paced environment, enjoys building strong working relationships and takes pride in delivering high standards of accuracy and organisation.

Strong attention to detail alongside a positive, can-do attitude will be essential as you support payroll coordination, HR administration, colleague engagement activities and office management responsibilities. Key accountabilities include:

HR Administration & Colleague Support

• Support and maintain day-to-day HR administration, ensuring colleague records and HR systems remain accurate and up to date
• Assist with recruitment activities including advertising vacancies, arranging interviews and onboarding new starters
• Prepare colleague documentation including contracts, offer letters, probation reviews, job change documentation and leaver letters
• Coordinate colleague engagement initiatives including training days, wellbeing activities, awareness campaigns and company events
• Manage holiday administration and reporting
• Support the review and updating of HR policies and procedures

Payroll Administration

• Coordinate the monthly payroll process alongside the external payroll provider
• Collate payroll information including new starters, leavers, salary changes and benefits
• Respond to payroll-related colleague queries
• Ensure payroll processes comply with HMRC legislation including SSP, SMP and P60 requirements
• Support pension auto-enrolment administration and associated payroll activities

Office & Facilities Management

• Help maintain a safe, welcoming and efficient office environment for all colleagues and visitors
• Coordinate office maintenance, cleaning and contractor activities
• Manage office stationery and supplies, ensuring stock levels are maintained
• Ensure meeting rooms, communal areas and facilities are organised and fit for purpose
• Coordinate postal deliveries and distribution
• Manage the office car parking rota and room bookings
• Ensure all office servicing and compliance checks are completed in line with regulations including Fire, Health & Safety requirements
• Support risk assessments and day-to-day implementation of Health & Safety procedures
• Act as the first point of contact for visitors and reception duties

Technically, you will have previous payroll and office administration experience alongside strong organisational and communication skills. Experience within HR administration and knowledge of HR legislation would also be advantageous.

More importantly, you will be highly organised, adaptable and confident managing multiple priorities while maintaining excellent attention to detail. You will have strong Microsoft Office skills and enjoy working collaboratively across the business while building positive working relationships with colleagues and external suppliers alike.

This is a fantastic opportunity to join a forward-thinking business where you can make a real impact on colleague experience and workplace culture while developing your skills across HR, payroll and office management.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.