About us

Contact Us

If you would like to talk, meet or work with us, please get in touch

Just Go! Holidays
1st Floor
111 High Street
Cheltenham
Gloucestershire
GL50 1DW

tel: 0333 234 2010

Email: Use the 'Contact Us' Page

Join the team
Director of Marketing and E-Commerce ▾

Director of Marketing and E-Commerce
Competitive salary/Bonus
- No Agents Please


The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. A private equity backed business with plans to further develop and expand, we are looking to recruit an exceptional commercial and digitally focused Director of Marketing and E-Commerce.

Responsible for the Marketing, Studio and Digital functions, this exciting position will play a pivotal role in the senior management team, to influence and steer the company’s future activity, by delivering growth and revenue through on-line, below and above the line activity. The role will be responsible for the delivery of all marketing activities across each of the Company’s brands, to schedule and budget.

We are looking for an exceptional visionary leader, with a solid experience of all marketing channels, but with a strong focus on digital channels. You will ideally have experience of working with a mature audience along with experience of running an in-house studio, as well as external agencies. The right candidate will have first class communication skills along with experience of working across different brands. An individual with a strong commercial background, ideally within the travel and leisure sector, specific accountabilities include:

  • Manage, lead and direct the Marketing, Studio and Digital teams to deliver the marketing and digital strategy across multiple channels.
  • Contribute towards the strategic planning and direction of the Company and play a pivotal role within the Senior Management team.
  • Develop, manage and implement an effective marketing strategy that delivers growth and revenue through on-line, below and above the line activity.
  • Implement and drive a cost effective E-commerce strategy for the Group; increase web traffic and online conversions through email activity, PPC, online display, affiliate marketing and 3rd party marketing.
  • Deliver a social media strategy that increases engagement, growth and conversion.
  • Ensure optimum revenue growth and cost efficient marketing to maximise repeat bookings and customer retention from the database.
  • Work closely with the Sales & Yield Director to ensure the right products are being promoted to deliver the budgeted passenger numbers, within the marketing budget.
  • Identify, implement and manage business development opportunities with the primary goal of acquiring new customers and generating additional revenue streams.
  • Ensure brand consistency and cohesion across the JG Travel Group and individual Brands through marketing and key PR strategies; ensure brand guidelines are consistent across all areas of the business.
  • Ensure content used across all marketing channels is accurate, up-to-date and compels the customer to buy.
  • Working with the Head of Customer Contact, ensure customer messaging is consistent and in line with the Group’s strategy, specific to each brand.
  • Direct the digital team to ensure all company websites are fully functioning and working to an optimum level.
  • Work with the Product, Sales and Finance stakeholders to ensure tours are on sale at the right time, and that the marketing plan delivers revenues in line with the marketing plan and budget.
  • To fully own and manage the marketing budget and report each month.
  • Provide regular reporting on all media channel performance including web analytics.
The ideal candidate will have demonstrable experience of social media and solid networking and relationship-building skills. Organised, with a sharp focus on delivering results, combined with achieving revenue growth across all channels, this is a hugely exciting opportunity for someone to be part of helping the Group meet its strategic aims by optimising all areas of the marketing and digital channels.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay.

Reservations Sales Consultants and Customer Service Assistants (Full-time) ▾

Competitive salary
- No Agents Please


The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. We are looking to recruit a number of experienced Reservation Sales Consultants and Customer Service Assistants to work as part of our Reservations AND Customer Support teams, with an immediate start.

Within this varied and busy role, the main duties include the following:

  • Selling holidays and tours to suit customer requirements;
  • Selling holiday insurance and other related products;
  • Responding to customer enquiries efficiently and professionally;
  • Accurately taking customer payments;
  • Providing exceptional service to our customers along with looking for further sales opportunities;
  • Logging all customer booking details onto the Company’s computerised booking system;
  • Completing paperwork to be sent out to customers;
  • Processing brochure requests;
  • Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.
The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel environment is desirable. Training will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Transport Co-ordinator ▾

Transport Co-ordinator
Competitive salary
(Working 5 days in 7 including weekends on rota basis)
No Agents Please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are looking for someone to join our busy Transport Team to help support our drivers, coach companies, tour managers and customers with day to day logistical queries as they travel within the UK and continent. In addition, this role will contribute to the delivery of our tours as well as assisting in the general administration duties required within this operational team. The main duties for this varied and service delivery based role will include the following:

  • On a daily basis, act as one of the main points of contact for drivers/ coach companies operating our tours to ensure they have the necessary information and support to deliver our holidays to a consistently high level.
  • Support the logistical delivery of the coach operation by completing routing and timing of selected tours.
  • Support the organisation of feeder vehicle requirements.
  • Deal efficiently and effectively with incoming telephone calls and emails from external (coach operators, taxi operators, ferry companies, tour managers, and hoteliers) as well as internal departments such as Finance, Operations, Administrations, Reservations and customers.
  • Assist with the planning and booking of customers’ flight and rail tickets.
  • Assist with the on-going management of information held on all internal systems (T3 and jNet).
  • Collate and distribute (by email) driver itineraries and customer pick-up lists to all coach / feeder operators prior to tour departure.
  • Action last minute customer amendments and cancellations by informing relevant stakeholders (coach operators, drivers, feeder operators, port staff, on-call staff, Reservations, hoteliers).
  • Assist in the management of Compliance Records to ensure that all transport suppliers are providing vehicles that are insured, road worthy and fit for purpose.
  • Work on a rota basis to cover the after-hours phone (after training), as well as working regular weekends, plus mid-week on a rota with early and late shift patterns.
  • Working with the Customer Contact department, handle any lost property issues in a timely, efficient and cost effective manner.
  • Periodically accompany visits to the key transport providers.

The ideal candidate for this exciting role will be an excellent communicator with strong people skills who has a focus on delivering excellent customer service at all times. We’re looking for someone who is highly organised and able to prioritise their workload. They must be computer literate, have solid team work skills and be confident to use their own initiative. Previous experience of travel, tour and / or coach operating with service deliver would be an advantage, however experience in other logistic roles will be considered, along with an in-depth knowledge of the geography of the UK. Training in the role will be provided.

As our tours operate 24 hours a day, every day of the week, flexibility in terms of working hours is an absolute must.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com