CORONAVIRUS latest customer update
Update 12th May 2020
Tours between today's date and 4th July 2020 are currently postponed.
Our phone lines are now open, but with a limited number of staff working remotely. Please bear with us if you are unable to get through straight away.
Don't forget you can book and pay for your holiday online. You can also request a call back by emailing email@example.com
or email us with your enquiry at firstname.lastname@example.org
If you are ringing about your forthcoming tour, please be patient. Our Reservations team will be calling all customers whose tour has been postponed, in tour departure order.
We are also aware of the following:
RHS FLOWER SHOWS - postponements
Sat 13 June RHS Chatsworth Flower Show
Fri 22 May RHS Chelsea Flower Show
Fri 10 July RHS Hampton Court Flower Show
June 2020 – Andre Rieu in Vienna
June 2020 – Royal Ascot
Friday 17 July 2020 – Royal International Air Tattoo
August – Jersey Battle of Flowers
August – Edinburgh Tattoo
June & Sept 2020 - Oberammergau
October – British Memorial in Normandy Weekend
Our team will be in touch with you in the near future to confirm a transfer to the new dates.
If you are travelling after 1st June 2020 and wish to change your holiday to a later date, we are offering you the opportunity to do so free of our usual administration charge. Please email your request to email@example.com
We appreciate that many of our customers are asking for cash refunds now and we are working hard to respond to the enquiries and requests we are receiving.
We are continuing to follow both ABTA and the Confederation of Passenger Transport UK (CPT) advice and guidance on how to manage this extraordinary situation. These organisations have sought urgent Government help to ensure the rules around refunds are fit for purpose and that customer’s fundamental rights are preserved, as set out by law in the Package Travel Regulations. They have therefore introduced a framework based on a system of financially protected Refund Credit Notes (RCN).
The RCN that we will issue to you if we cannot rebook you on to a new holiday entitles you to rebook a holiday at a future date, with no amendment fee, or if you prefer, receive a cash refund on or before its expiry date. It also retains the financial protection that you had with your original booking. Your RCN is valid until 31st December 2021 giving you plenty of time to find a new holiday or have the reassurance that if you don’t, you will receive a cash refund.