Customer Update - Covid-19
Covid-19 Update 23rd February 2021
Roadmap to operating holidays again
Based on the announcement from The Prime Minister on 22nd February, we can confirm that our first operating date will be 17th May 2021. Any customers that are due to depart before then will be contacted by our home based reservations team, so please don’t call as this may prolong the time it takes to make contact with you.
We are looking forward to welcoming you all on our safe ‘good to go’ coaches, obviously we will be adhering to any local restrictions that may be in place, therefore, the best place to check for updates via our social media channels or this website.
Please see below for more information about how we are working to keep you safe and provide you with peace of mind when planning your next trip away, which will all be in place when it is again safe to travel.
Keeping you Safe >>
Please Note: If you are ringing about your forthcoming tour, please bear with us if you are unable to get through straight away.
You can also request a call back by emailing email@example.com or email us with your enquiry at firstname.lastname@example.org.
Keeping you Safe
The wellbeing of our customers, suppliers and staff is our number one priority. Once we are able to return to running tours, there will be some changes to the way we operate, in line with government guidelines and we will also require you to take certain precautions to help ensure that everybody has a safe and enjoyable time away.
Government guidelines continue to evolve, and as such, our protocols will be amended in line with the up-to-date advice at the time of departure.
How you can help
On the coach:
- Do not travel if you're experiencing any coronavirus symptoms or if you are awaiting for Covid-19 test results or have been given a positive result following a recent test. The symptoms include a high temperature – 37.8c or greater, a new continuous cough or change to your sense of smell or taste.
- UK Government currently insist on travellers wearing a face covering or mask (children under 12 years are exempt) when travelling on public transport and indoor transport hubs (airports, rail and tram stations and terminals, maritime ports and terminals, bus and coach stations and terminals;
- Wash your hands and use hand sanitisers at regular intervals;
- Keep your distance as much as you can (1 metre plus) when you are travelling;
- Please follow the instructions given by the operator during the journey to ensure the safety of all on board; requirements and instructions may differ depending on the type of transport and country you are in.
- Rule of 6 protocols will be in place on the coaches and all parts of your holiday, including whilst in hospitality settings and visiting attractions. If you are travelling in a group of more than 6 you will be expected to split your group into no more than 6 people and remain in those groups for the duration of your trip.
- Please be patient - boarding and disembarking your transport may take longer than usual
For departures 17 May until 21 June subject to change, the following will apply:
- Before you board, the interior of the coach will have been treated with sanitising “fogging” – an aerosol that sanitises and deodorises enclosed spaces killing viruses, germs and bacteria.
- We may require pre-boarding customer temperature checks.
- Hand sanitisers will be fitted at all coach entrances; use will be compulsory each time you board the coach.
- Coach air-conditioning systems are now fitted with Hepa filters and an eco3 air purifier which produces ions and ozone in the correct proportions to disinfect the air circulating within the coach.
At the hotel:
- Reduced passenger capacity.
- Single travellers may occupy a double seat for sole use.
- Passengers and drivers will be required to wear face masks if required at the time by the Health Authorities. If you are exempt from wearing a face covering, you will need to evidence this with a letter from your GP or appropriate body/authority.
- More use of the centre door for additional socially distanced loading and alighting of passengers, when safe to do so.
- Enhanced daily cleaning routine of touch points throughout the coach.
- Coach toilets are expected to remain open for emergency use only and will be cleaned regularly.
- Hotel rooms and public areas will have been deep cleaned with sanitizing products that kill viruses, germs and bacteria.
- You may find screens at reception and bars.
- There may be a one-way system around the hotel with social distance floor markings used.
- Hand sanitizers will be plentiful around the hotel public areas and reminder notices will be present.
- You will notice regular additional touch point cleaning being undertaken.
- When moving around the hotel you will be required to wear a face covering.
- Restaurants will observe social distancing so there may be more than one sitting for meals.
- Lifts should be for essential use only and limited to occupancy by same households at one time.
- You should handle your own luggage throughout; therefore porterage will not be available.
If you are flying with us
- As attraction venues open up there may still be capacity controls in place where group visits are limited and we must reserve the right to change or omit certain visits.
- Each venue will be different, but you will need to be aware of social distancing measures, use of face coverings and look out for one-way systems.
- Visitor attraction staff will be on hand to remind you of their procedures and protocols.
- Before you return to the coach, please ensure you thoroughly wash and sanitise your hands.
- It is strongly advised that you check the websites of both your departing airport and your airline before you travel to check for any changes or updates to their Covid19 policy.
- Where possible check in on-line to avoid face to face contact.
- It is possible that the airline will require you to check in baggage to the aircraft hold and minimise any hand baggage – please check the airline website and terms before you travel.
- Under current law, you are required to wear a face covering in the airport.
- Your airline will advise you on Covid19 measures in place for your flight.
- A pre-flight temperature check may take place and, if your temperature is above 37.8 degrees you will not be allowed to travel.
In addition to the measures we are taking we would expect every customer to follow the current government guidance https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home
If you have any questions that aren’t covering here please contact us at email@example.com.
Our single trip travel insurance policy now covers you for COVID-19.
What is covered if I have to cancel due to COVID-19?
Cancellation cover up to the maximum sum insured as detailed below for the following events:
- You, your close relative, a member of your household or travelling companion(s) have a positive COVID-19 test result (as certified by a medical practitioner) within 14 days of your scheduled departure date.
- You being denied boarding on your pre-booked outbound travel because you are displaying COVID-19 symptoms supported by a subsequent positive COVID-19 test result (as certified by a medical practitioner).
What is covered if I have to curtail (cut short) my holiday?
Curtailment cover up to the maximum sum insured as detailed below for the following event:
- Death of a close relative contracting COVID-19, as certified by a medical practitioner, following a positive CIVID-19 test result.
What is covered if I receive a positive COVID-19 test during my holiday?
- Cost of essential emergency medical treatment if your holiday is outside of the United Kingdom.
- Emergency repatriation and other travel expenses.
- Emergency additional accommodation expenses (room only) for you to extend your holiday until you are medical fit to return home.
- £30 per day, up to £300 in total, if you are ordered to self-isolate in your holiday accommodation by a relevant Government authority, following you receiving a positive COVID-19 test result.
|MAXIMUM SUMS INSURED/BENEFITS PER PERSON
||MAXIMUM EXCESS PER PERSON
|£7,500 (United Kingdom, Channel Islands, Isle of Man & Europe)
- £15 Loss of Deposit
- £15 holidays up to 3-days / £65 holidays over 3-days / £250 trips over 3-days costing between £5,001 and £7,500 Cancellation
|£1,000,000 Medical & Other Expenses
- £65 UK Additional Accommodation & Repatriation Expenses
- £90 Channel Islands, Isle of Man, & Europe Medical & Other Expenses
- £15 holidays up to 3-days / £65 holidays over 3-days / £250 trips over 3-days costing between £5,001 and £7,500 Curtailment
Cover does not include
- Self-isolation. You will need to provide evidence from a certified medical practitioner of a positive test result in order to receive cover.
- COVID-19 related claims caused by Government or FCO restrictions, such as further lockdowns. In these instances, our packages are protected by BCH.
Please click here for more information on our insurance policies