You can book online using our easy-to-use search bar on the homepage to find your ideal holiday. Alternatively, you can call our Reservations Team on 0333 234 2010. We are open from 9.00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 10.00am to 4.00pm Sunday.

We accept payment online by Mastercard, Visa, Visa Debit and Maestro. If you would like to book but are not able to pay by card, please contact us here

Your holiday can be cancelled by contacting us here

It is standard practice in the hotel trade to charge for single occupancy of a room as the cost of providing heating, lighting and cleaning etc, is the same regardless of the number of people occupying it.

Yes, your full itinerary will be posted approximately two weeks prior to departure, along with your final confirmation documents.

The vast majority of hotels offer free parking. Please ask for details on hotels where car parking charges apply. Please be aware that at some hotels parking can be limited and is not guaranteed. You should aim to arrive at the hotel no earlier than 3pm.

These breaks offer a varied level of activity and participants can take on as much or as little as they wish. The minimum requirement is that you are able to climb the steps onto a coach unaided and, to keep with the pace of the tour, we recommend you are comfortable to stroll for 20–30 minutes at any one time. Most properties offer a good level of access, but due to their historic nature there may be some upstairs sections without lift access, or gardens with limited walkways. Please refer to the property websites for specific access information.

Most hotels featured on our heritage tours offer lift access, but if this is a firm requirement please check with our reservations staff at the time of booking.

Any physical condition which may necessitate special requirements (for example, the need of a wheelchair) must be reported at the time of your reservation, and we advise that you bring a companion with you if you need assistance. Coach space and weight restrictions limit the number of walking aids that we can accept on each break therefore you must pre-book a space when you book your break and confirmation of this will be on our correspondence to you. Please be aware that the hire of scooters or wheelchairs at properties visited must be organised in advance.

Yes we believe as you are travelling with like-minded people you will likely find them interesting and congenial company. Therefore dinners at the hotel will be at a specific time each evening with tables set out in 4’s, 6’s and 8’s, so you may share the day’s experiences together. Menus will be set but with three choices for each of the three courses.

Passengers are requested to inform us of any food allergies/requests at the time of booking and we will attempt to accommodate them, however special arrangements cannot be guaranteed. Passengers who are coeliac or follow a gluten-free diet are advised to contact the hotel before arrival to check if the diet is catered for. Some customers take their own bread for breakfasts. Customers with severe food allergies or dietary requirements are advised to make appropriate arrangements with the hotel prior to commencing their tour and speak to the hotel staff on arrival.

We will do our best to help but we cannot guarantee that this will be fulfilled. If your request is imperative to your enjoyment of the holiday, please inform one of the members of our reservations staff at the time of booking. All special requests are subject to availability and general confirmation that a request has been noted or passed to the supplier is not confirmation that your request will be met.

Visiting times are based on the recommendation of property staff, and we aim to allow ample time to explore and take refreshment.

Please note that journeys on certain railways may not always be steam hauled, even when pictured in this brochure as being so. Diesel locomotive trains are sometimes in use on certain journeys over which, regrettably, we have no control.

Our brochures and itineraries are put together sometimes over a year in advance therefore, unfortunately, things may change before the tour takes place and some excursions may be swapped from one day to another.

Yes, in the UK, Ireland and the Channel Islands however, this facility is unfortunately very rarely available in European hotels.

It is a condition of booking a holiday with us that you take out a travel insurance policy that includes sufficient medical cover for your needs as well as personal injury and repatriation cover to get you home should you not be fit to return as scheduled on our itinerary. Unfortunately, we cannot be liable for your repatriation costs in these circumstances. Should you decide not to purchase travel insurance that we offer, we will ask you to sign an indemnity document to confirm.

It is imperative that if you are unhappy about any aspect of your holiday, you raise the matter IMMEDIATELY with the coach driver, tour manager or accommodation provider. If you fail to do this and deny us the opportunity to rectify the matter at the time, we shall not accept any responsibility retrospectively. If the matter cannot be resolved immediately, it is a condition that you write to us, quoting your booking reference, with the details of your complaint so that we may commence an investigation.